Customer Service Representative (F&B and Naturals)

Symrise AG; Hasbrouck Heights (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading global supplier in the flavor industry is seeking a Customer Service Representative to support their Food & Beverage and Naturals divisions. The role involves managing customer orders, coordinating with various departments, and ensuring customer satisfaction. Ideal candidates should have experience in a manufacturing environment, strong communication skills, and proficiency in relevant software systems.

Qualifications

• At least three years of customer service experience in a manufacturing environment.
• Experience in the flavor industry is desirable.
• Knowledge of international shipments and foreign languages is a plus.

Responsibilities

• Serve as the primary contact for assigned accounts, managing order receipt and shipping.
• Coordinate with Supply Chain to review order status and communicate shipment updates.
• Address customer complaints, ensuring proper follow-up and communication.

Skills

Effective communication skills

Strong organizational skills

Multitasking

Education

High School Diploma or GED

College degree preferred

Tools

SAP

Sage

MS Office

Job description

Customer Service Representative (F&B and Naturals)

Join to apply for the Customer Service Representative (F&B and Naturals) role at Symrise AG.

About Us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals, and producers of nutritional supplements and pet food.

With sales of €4.9 billion in the 2024 fiscal year, Symrise is a leading global provider. Headquartered in Holzminden, Germany, the Group operates more than 100 locations worldwide.

About the Role

Position Summary: The Customer Service Representative (CSR) will support our Food & Beverage and Naturals divisions, handling daily customer service activities from order to payment and fulfillment. They will support account management for all assigned accounts and communicate proactively with Sales, Finance, Marketing, and supply chain teams.

Essential Duties and Responsibilities

• Serve as the primary contact for assigned accounts, managing order receipt, material availability, pricing, shipping, and reporting activities. Review customer forecasts and upload data into SAP and/or Sage.
• Maintain systems such as Lotus Notes, Sage, and SAP, including managing new and lost business, production data, and SAP master data. Recommend system improvements where applicable.
• Coordinate with Supply Chain to review order status, manage changes, and communicate shipment updates to customers. Provide documentation like invoices and certificates of analysis.
• Work with the credit department to process credits, debits, and billing inquiries promptly.
• Address customer complaints, ensuring proper follow-up and communication with relevant teams.
• Assist in training and supporting customer care procedures and profiles. Provide backup support as needed.
• Collaborate with sales and account managers during trial orders.

About You

Required Qualifications:

• High School Diploma or GED; college degree preferred.
• At least three years of customer service experience in a manufacturing environment (not call center).
• Experience in the flavor industry is desirable.
• Knowledge of international shipments and foreign languages is a plus.
• Experience with order processing and proficiency in MS Office and systems like SAP, Sage, JD Edwards, or AS400.
• Effective communication skills, strong organizational skills, and the ability to multitask in a fast-paced environment.
• Willingness to travel to Springfield, MO for initial training and quarterly visits.

What We Offer

An open, transparent culture that fosters development and innovation, contributing to global health and well-being. We value our employees and support their growth in a dynamic environment.

If you meet the criteria, apply through our online system. We are an Equal Opportunity Employer, committed to diversity and inclusion.