Business Support Coordinator (Food & Beverage Sales Support)

Symrise AG; Teterboro (NJ); Hybrid; USD 66,000 - 75,000; Full time

Job summary

Symrise AG is seeking a Business Support Coordinator to back the North America Sales Team. You will assist with account management, project coordination from start to finish, and pricing for House Accounts while liaising across internal departments.

The role is hybrid, with 3–4 days on site at the Teterboro office and 1–2 days remote, with full on-site training for the first 3 months. Strong communication and multiple-system proficiency are required.

Qualifications

• High School Diploma or GED required; college is preferred.
• 3–5 years in a sales support or customer-facing role.
• Technical knowledge of flavor or food industry strongly preferred.

Responsibilities

• Supports NA Sales Team with account management and customer requests.
• Coordinates projects from inception to close; manages tasting events and samples.
• Maintains project data, timelines and pricing updates in systems; communicates across departments.
• Manages Symrise House Accounts budgets, timelines and notifications to customers.
• Participates in special projects as needed.

Skills

MS Office

SAP

PACE

C4C/CX

Communication

Project management

Leadership

Teamwork

English fluency

Customer interaction

Education

High School Diploma / GED

College degree preferred

Tools

MS Office

SAP

PACE

C4C/CX

Job description

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Your role

Position Summary:

The Business Support Coordinator supports the NA Sales Team in the management of selected TN&H accounts to ensure customer needs are met, Symrise customer relationships are optimized, and growth strategies are achieved. Functions as the Account Manager internally, engages and manages customer relationships externally as necessary.

Essential Duties and Responsibilities:

A. Account Coordination and Support

• Supports Global, Regional, and National Account Managers in the management of selected Symrise accounts in North America. This includes all aspects of sales and business support including but not limited to assistance with project and sample coordination, document requests, pricing assistance, and other customer requests.

B. Project Coordination:

• Supports execution of flavor briefs from end to end.
• Manages projects from inception to close of sale.
• Participates in project tastings and attends meetings as required.
• Maintains all information and ensures project specs are current in our systems.
• Communicates regularly with internal departments throughout the project lifecycle.

C. Account Management:

• Manages the Symrise House Accounts (HA) segment for assigned customers. Encompasses entering budgets, managing project timelines, reviewing, calculating, and updating pricing for all HAs including notifications to customers.

D. Special Projects

• Participates in any special projects and other duties as assigned.

Note:

This is a hybrid role that will work 3-4 days on site at the Teterboro office and 1-2 days remotely. Will have to work fully on site for the first 3 months or so for training but will follow the hybrid schedule thereafter.

Knowledge and Experience Requirements:

• High School Diploma / GED required. College is preferred.
• Requires industry experience of 3 to 5 years in a sales support role or other relatable customer-facing roles.
• Technical knowledge of the Flavor or Food Industry is strongly preferred.

Skills & Abilities:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Proficiency with SAP, PACE, C4C/CX, or other similar applications is strongly preferred and will be prioritized.
• Excellent communication skills. Able to communicate with a wide variety of departments and management levels, including international colleagues, and companies.
• Ability to interact effectively with customers daily both in person, via phone and
  electronically.
• Ability to demonstrate initiative, pro-active thinking, and problem-solving skills.
• Evidence of leadership, teamwork and project management skills are required.
• Must have a high comfort level working in multiple systems.
• Proficient in processing, monitoring, and tracking projects, samples, and documents through completion.
• Organizational skills are a must, along with the ability to prioritize.
• Project coordination / project management skills are essential.
• Fluency in English required. Fluency in additional languages is a plus.

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, national origin or any other basis protected by applicable law. All employment decisions are made on the basis of qualifications, merit and business necessity.

Pay Transparency Disclosure: The expected annual salary range for this position is USD $66000.00 - USD $75000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.