Customer Service Rep - Enrollment

Colorado Network Staffing, Inc.; Denver (CO); Vor Ort; USD 28.000 - 41.000; Teilzeit

Zusammenfassung

Colorado Network Staffing, Inc. (CNS) is seeking temporary, part-time Customer Service Representatives to support the Denver Public Schools enrollment center. You will assist families with school choice, answer questions, and guide them through applications.

The role emphasizes bilingual English/Spanish, data entry in student systems, and a friendly, high-volume service approach in a public enrollment setting.

Qualifikationen

• High school diploma or GED required.
• Experience with families or children in a customer service or administrative role preferred.
• Windows-based computer literacy required.
• Familiarity with Infinite Campus or other student information systems is a plus.
• Bilingual fluency in English and Spanish is highly desirable.

Aufgaben

• Provide front-line customer service and support to families navigating the School Choice process for Denver Public Schools.
• Make outreach phone calls to families of students in transition grades.
• Answer and route incoming calls and emails related to school options, enrollment timelines, and online application support.
• Guide families through the online School Choice application and other enrollment tools.
• Enter student data into systems such as Infinite Campus and the School Choice platform.
• Utilize multiple systems and databases simultaneously while assisting customers.
• Complete assigned tasks and contribute to special projects as needed.
• Maintain a welcoming and inclusive environment for families of diverse backgrounds and language needs.

Kenntnisse

Customer service

Bilingual English/Spanish

Data entry

Windows literacy

Communication

Ausbildung

High School Diploma or GED

Tools

Infinite Campus

Jobbeschreibung

Summary

Colorado Network Staffing, Inc. (CNS) is seeking temporary, part-time Customer Service Representatives to support the Local School District in Denver, CO. This position plays a key role in assisting families with school choice and enrollment processes, including answering questions, providing guidance on applications, and performing data entry in student systems. The ideal candidate is responsive, bilingual (English/Spanish preferred), customer-service focused, and comfortable working in a fast-paced environment.

Position Schedule

Start Date: November 6, 2025

End Date: January 20, 2026

Schedule:

• Nov. 6 – Dec. 1: 9:00 AM – 2:30 PM
• Dec. 2 – Jan. 20: 8:30 AM – 4:00 PM

Closure Dates: December 24–26, 2025; December 30, 2025 – January 1, 2026

Status: Hourly, temporary, non-benefits eligible

Hourly Rate: $25.00/hour

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will perform the following key responsibilities:

• Provide front-line customer service and support to families navigating the School Choice process for Denver Public Schools.
• Make outreach phone calls to families of students in transition grades.
• Answer and route incoming calls and emails related to school options, enrollment timelines, and online application support.
• Guide families through the online School Choice application and other enrollment tools.
• Enter student data into systems such as Infinite Campus and the School Choice platform.
• Utilize multiple systems and databases simultaneously while assisting customers.
• Complete assigned tasks and contribute to special projects as needed.
• Maintain a welcoming and inclusive environment for families of diverse backgrounds and language needs.

Qualifications: Required Education and Experience

• High school diploma or GED required.
• Experience working with families or children in a customer service or administrative role preferred.
• Computer literacy in a Windows-based environment required.
• Familiarity with Infinite Campus or other student information systems is a plus.
• Bilingual fluency in English and Spanish is highly desirable.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills.
• Strong interpersonal and customer service abilities.
• Ability to multitask and prioritize in a fast-paced, high-volume setting.
• Strong attention to detail and ability to maintain data accuracy.
• Integrity in handling sensitive and confidential student information.
• Ability to work both independently and as part of a collaborative team.
• Flexibility with scheduling during peak service periods.
• Reliable transportation required; valid Colorado driver’s license preferred.

Work Environment

This role is performed in a public school enrollment center with frequent interactions with families and school staff. The position may require sitting or standing for extended periods and use of a computer and telephone for much of the workday.

Physical Demands

• Sit, stand, and walk for extended periods
• Use hands to operate computers, phones, and office equipment
• Communicate clearly in person and over the phone
• Lift or move materials up to 20 pounds occasionally

Position Type and Expected Hours of Work

• Temporary, part-time position
• 30–35 hours per week based on enrollment volume and schedule
• Flexibility during high-demand periods is expected

Work Authorization/Security Clearance

All persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

AAP/EEO Statement

CNS is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and respectful work environment. Employment decisions are made without regard to race, color, religion, sex, national origin, disability, age, or any other protected classification.

Other Duties

Please note this job description is not designed to cover all duties. Responsibilities may be adjusted as needed to support the success of the enrollment center and the families it serves.