COORDINATOR, CUSTOMER COMMUNICATION

Denver Public Schools; Denver (CO); On-site; USD 45,000 - 54,000; Full time

Job summary

Denver Public Schools is seeking a customer service professional to support multiple teams and departments by executing tasks in a defined area with a strong focus on service and reliability. The role emphasizes collaboration to ensure spaces are available, safe, and properly coordinated for district use.

The position requires a high school diploma and at least three years of customer service experience, with a commitment to equity and student-centered outcomes, including living in Colorado.

Qualifications

• Minimum three years of experience in customer service.
• Live and work with a permanent home address in Colorado.
• Support equity and anti-oppression efforts to ensure all students access high-quality education.

Responsibilities

• Assumes a lead role in the absence of the manager; provides back up support for the First Call Center (FCC).
• Interacts with school administration and the general public in accepting and confirming requests for the use of space; communicates with facility managers and District security to ensure that open, safe, and clean facilities are available for use.
• Calculates billing fees for chargeable customer rentals, and manages the paperwork and insurance requirements for billable events; tracks payments from customers and issues credits and refunds, collection notices, general permits, contracts, and invoices; tracks overtime needs and reports to make sure of correct charges.
• Manages changes to schedules and acts as a mediator in disputes over the use of space, coordinating the interaction between school administration and outside groups.
• Trains and supports District facilities with calendaring/scheduling system; maintains summer construction spreadsheet, scheduling and tracking summer training/classes.
• Becomes cross-trained on and familiar with other schools in order to provide support when one of the other representatives is out for vacation or illness; attends weekly meetings to discuss delinquent customer billings, school closures, and changes in District policy.
• Facilitates key distribution program for turf fields and tennis courts

Skills

Customer service

Education

High School Diploma/GED

Job description

Job Description

Applications will be received until October 28th. If the position is not filled by then, we may consider applications submitted after the deadline.

About This Job

Supports individuals, teams and/or departments through facilitating and regulating a series of activities and work streams. Carries out specific tasks based on established procedures, to ensure a broader set of priorities and objectives are met. Primary focus on execution of assigned tasks in a specific area of responsibility, with a non-technical scope and a high degree of customer service.

What DPS Offers You

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
• $44,792-$53,751
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off , health and wellness benefits , and PERA Retirement .

What You'll Do

• Assumes a lead role in the absence of the manager; provides back up support for the First Call Center (FCC), fielding calls in the absence of FCC staff and Tririga support
• Interacts with both school administration and the general public in accepting and confirming requests for the use of space; communicates with facility managers and District security to ensure that open, safe, and clean facilities are available for use
• Calculates billing fees for chargeable customer rentals, and manages the paperwork and insurance requirements for billable events; tracks payments from customers and issues credits and refunds, collection notices, general permits, contracts, and invoices; tracks overtime needs and reports to make sure of correct charges
• Manages changes to schedules and acts as a mediator in disputes over the use of space, coordinating the interaction between school administration and outside groups
• Trains and supports District facilities with calendaring/scheduling system; maintains summer construction spreadsheet, scheduling and tracking summer training/classes
• Becomes cross-trained on and familiar with other schools in order to provide support when one of the other representatives is out for vacation or illness; attends weekly meetings to discuss delinquent customer billings, school closures, and changes in District policy
• Facilitates key distribution program for turf fields and tennis courts

What You’ll Need

• High School Diploma/GED
• Minimum three years of experience in customer service
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Students First. Integrity. Equity. Collaboration. Accountability. Fun

About Us

With 193 schools, over 89,000 students and over 10,000 staff members, Denver Public Schools is the largest urban school district in Colorado. We’re focused on building a system that’s designed to help every student thrive. We’re re‑focusing our efforts where they matter most: on creating classrooms that are vibrant centers of learning, where caring teachers are engaging their students in rigorous, culturally responsive experiences in order to lift all students toward a bright horizon. Visit the Denver Public Schools website for more information.