Customer Service Rep. (CSR) - Northgate AMPM

Paycom; Sacramento (CA); On-site; USD 24,000 - 25,000; Part time

Job summary

Paycom is seeking an entry-level Retail Sales Associate for a part-time role at Northgate AMPM in Sacramento, CA. The ideal candidate will greet customers, upsell, and provide excellent service in a fast-paced environment.

Duties include cash handling, stocking, food preparation, and maintaining a clean, safe store. Eligible candidates must have a High School diploma or equivalent and be able to work varied shifts.

Qualifications

• High School education required.
• Strong customer service and communication skills.
• Ability to upsell and meet customer needs.
• Cash handling and basic math aptitude.

Responsibilities

• Greet customers with a smile and provide friendly service.
• Upsell products and assist customers in their selections.
• Handle transactions accurately and collect payments.
• Maintain cleanliness of the facility and equipment.
• Stock shelves and merchandise products to attract customers.
• Prepare and merchandize hot foods and beverages as needed.
• Follow sanitation and safety procedures.

Skills

Customer service

Upselling

Cash handling

Communication

Education

High School diploma or equivalent

Job description

Job Details

Level: Entry, Job Location: Northgate AMPM - Sacramento, CA 95834, Position Type: Part Time, Education Level: High School, Salary Range: $17.50 - $18.50 Hourly, Job Shift: Any, Job Category: Retail, Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You are expected to sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers. Maintains facility, prepares and merchandises products to ensure a high degree of customer satisfaction.

As part of the application please complete the following behavioral assessment:

https://assessment.predictiveindex.com/bo/CC07/SalesAssociate-NG_Jul2026_205751

Qualifications: ESSENTIAL FUNCTIONS

• Greet customer with a smile, eye contact, and hello.
• Build customer loyalty
• Up sell and meet customers needs
• End customer transaction with a "thank you, come again"
• Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit and
• Injury/Illness Prevention Manual.
• Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.
• Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.
• Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.
• Communicate effectively and positively both face to face and using the phone. Understand written and oral instructions.
• Prepares fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.
• Must adhere to company standards regarding sanitation, refrigeration and cooking;
• Responsible for all cash, merchandising and equipment at the facility during assigned shift.
• As necessary, instructs customers how to use self-serve equipment.
• Prepares required reports to account for all funds and products sold at the facility during assigned shift.
• Takes-inventory of items, counts ·money and balances reports in accordance with Company policy.
• Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.
• Stock all shelves, including walk-ins, with merchandise.
• Maintain time record each week to accurately indicate the hours personally worked.
• Mantains assigned "PRIDE" areas.

Scope

CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).

Working Conditions

Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.

Physical requirements

• Must have the ability to lift at least 25 pounds.
• Must be able to stand in a confined space for hours at a time.
• Must be able to work outside during all seasons (summer heat, winter cold and rain)
• Must be able to work in a fast paced environment while maintaining a high energy level.

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