Customer Service Rep. (CSR) - Brentwood

Strauch Companies; Brentwood (CA); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

Strauch Companies seeks a Customer Service Associate to greet customers, upsell products, and handle cash transactions in a fast-paced convenience setting in Brentwood, CA. You will maintain cleanliness, assist with food preparation, and ensure high standards of sanitation and safety across all sections.

The role requires strong communication, teamwork, and the ability to operate under variable shifts in a 7-day, 24-hour operation.

Qualifikationen

• Greet customers with a smile, eye contact, and hello.
• Build customer loyalty and encourage repeat business.
• Ability to up-sell to meet customer needs.
• Effective cash handling and point-of-sale procedures.

Aufgaben

• Greet customer with a smile and hello.
• Build customer loyalty and up-sell to meet customer needs.
• End transactions with a thank you, come again.
• Prepare fast food for sale and arrange hot foods attractively.
• Maintain facility and merchandise to ensure satisfaction.
• Process cash and debit transactions and encourage add-on purchases.
• Respond to customer issues with tact and sound judgment.
• Communicate effectively in person and over the phone.
• Follow sanitation, refrigeration, and cooking standards.
• Take inventory and balance reports per company policy.
• Operate and maintain store and car wash equipment safely.
• Stock shelves and manage walk-in merchandise.
• Record hours and manage timekeeping weekly.
• Learn a wide range of responsibilities including safety and ABC compliance.

Kenntnisse

Customer service

Cash handling

Upselling

Food preparation

Communication

Teamwork

Jobbeschreibung

Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You are expected to sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers. Maintains facility, prepares and merchandises products to ensure a high degree of customer satisfaction.As part of the application please complete the following behavioral assessment:https://assessment.predictiveindex.com/bo/CC07/SalesAssociate-SUN_Jul2026_211216ESSENTIAL FUNCTIONS:Greet customer with a smile, eye contact, and hello.Build customer loyaltyUp sell and meet customers needsEnd customer transaction with a \"thank you, come again\"Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit andInjury/Illness Prevention Manual.Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.Communicate effectively and positively both face to face and using the phone. Understand written and oral instructions.Prepares fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.Must adhere to company standards regarding sanitation, refrigeration and cooking;Responsible for all cash, merchandising and equipment at the facility during assigned shift.As necessary, instructs customers how to use self-serve equipment.Prepares required reports to account for all funds and products sold at the facility during assigned shift.Takes-inventory of items, counts ·money and balances reports in accordance with Company policy.Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.Stock all shelves, including walk-ins, with merchandise.Maintain time record each week to accurately indicate the hours personally worked.Maintains assigned \"PRIDE\" areas.Scope:CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).Working Conditions:Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.Physical requirements:Must have the ability to lift at least 25 pounds.Must be able to stand in a confined space for hours at a time.Must be able to work outside during all seasons (summer heat, winter cold and rain)Must be able to work in a fast paced environment while maintaining a high energy level.#INDCON