Customer Service Rep. (CSR) - Roseville AMPM

Strauch & Company; Roseville (CA); On-site; USD 15,000 - 25,000; Part time

Job summary

Strauch & Company at Woodcreek Oaks AMPM in Roseville, CA 95747 is hiring an entry-level Customer Service Representative. This part-time role focuses on greeting customers, processing transactions, and delivering friendly service in a busy retail environment.

You will sell fuel and car wash services, assist with food and merchandise, maintain facilities, handle cash, and ensure safety and sanitation standards while supporting sales goals in a 7-day, 24-hour operation.

Qualifications

• Greeting customers with a smile and friendly attitude.
• Upsell and meet customer needs to drive sales.
• Maintain cleanliness and organization of the facility and equipment.
• Handle cash transactions accurately and securely.
• Communicate effectively with customers and team members.

Responsibilities

• Greet customers and build loyalty.
• Sell gasoline, car washes, snacks and beverages.
• Process payments and encourage add-on sales.
• Maintain store cleanliness and safety standards.
• Prepare and merchandise food items per recipes.
• Record time and manage inventory per policy.
• Operate facility equipment safely and report issues promptly.
• Instruct customers on self-serve equipment as needed.

Skills

Customer service

Cash handling

Communication

Upselling

Teamwork

Education

High School diploma

Job description

Job DetailsLevel: EntryJob Location: Woodcreek Oaks AMPM - Roseville, CA 95747Position Type: Part TimeEducation Level: High SchoolSalary Range: $17.00 - $18.00 HourlyJob Shift: AnyJob Category: Retail

Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible toensure a high degree of customer satisfaction.

You are expected to sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers. Maintains facility, prepares and merchandises products to ensure a high degree of customer satisfaction.

QualificationsESSENTIAL FUNCTIONS

• Greeting customer with a smile, eye contact, and hello.
• Building customer loyalty
• Up selling and meeting customers needs
• Ending customer transaction with a "thank you, come again"
• Respondingto emergency situations and performs all required duties as indicated in the Hazard Communications Kit and
• Injury/Illness Prevention Manual.
• Cleaning facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.
• Collecting payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.
• Interactingpositively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.
• Communicatingeffectively and positively both face to face and using the phone. Understand written and oral instructions.
• Preparingfast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.
• Must adhere to company standards regarding sanitation, refrigeration and cooking;
• Responsible for all cash, merchandising and equipment at the facility during assigned shift.
• As necessary, instructs customers how to use self-serve equipment.
• Preparingrequired reports to account for all funds and products sold at the facility during assigned shift.
• Taking inventory of items, counts ·money and balances reports in accordance with Company policy.
• Operatingand maintainingfacility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.
• Stocking all shelves, including walk‑ins, with merchandise.
• Maintaining time record each week to accurately indicate the hours personally worked.
• Maintainingassigned "PRIDE" areas.

Scope

CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).

Working Conditions

Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.

Physical requirements

• Must have the ability to lift at least 25 pounds.
• Must be able to stand in a confined space for hours at a time.
• Must be able to work outside during all seasons (summer heat, wintercold and rain)
• Must be able to work in a fast paced environment while maintaining a high energy level.

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