Customer Service Rep. (CSR) - Rancho Convenience

RANCHO CONVENIENCE CENTER, INC.; Apex (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Rancho Convenience Center, Inc. in Apex, CA is seeking a Sales Associate to deliver outstanding customer service and drive sales across gasoline, car wash, hot foods, beverages and convenience items.

You will greet customers, answer questions, process payments, stock shelves, and help maintain a clean, safe store environment. The role requires accurate cash handling, basic food prep, adherence to sanitation standards, and flexibility to work a variety of shifts in a 7-day operation.

Qualifications

• Greet customers with a smile and eye contact.
• Upsell products to meet customer needs.
• Maintain cleanliness and sanitation per policy.
• Handle cash and non-cash payments accurately.
• Communicate clearly with customers and team.

Responsibilities

• Greet customers and provide fast, friendly service.
• Sell gasoline, car washes, food and beverages.
• Operate store equipment and assist customers with self-serve options.
• Ensure safety and sanitation, process payments, balance reports.
• Restock shelves and maintain attractive merchandising.
• Prepare fast food items following recipes and quality standards.
• Handle emergencies per safety procedures.
• Record hours and assist with daily reports.

Skills

Customer service

Cash handling

Upselling

Communication

Teamwork

Tools

POS system

Self-serve equipment

Job description

Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You are expected to sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers. Maintains facility, prepares and merchandises products to ensure a high degree of customer satisfaction.As part of the application please complete the following behavioral assessment:https://assessment.predictiveindex.com/bo/CC07/SalesAssociate-RCC_Jul2026_013030ESSENTIAL FUNCTIONS:Greet customer with a smile, eye contact, and hello.Build customer loyaltyUp sell and meet customers needsEnd customer transaction with a \"thank you, come again\"Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit andInjury/Illness Prevention Manual.Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.Communicate effectively and positively both face to face and using the phone. Understand written and oral instructions.Prepares fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.Must adhere to company standards regarding sanitation, refrigeration and cooking;Responsible for all cash, merchandising and equipment at the facility during assigned shift.As necessary, instructs customers how to use self-serve equipment.Prepares required reports to account for all funds and products sold at the facility during assigned shift.Takes-inventory of items, counts ·money and balances reports in accordance with Company policy.Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.Stock all shelves, including walk-ins, with merchandise.Maintain time record each week to accurately indicate the hours personally worked.Maintains assigned \"PRIDE\" areas.Scope:CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).Working Conditions:Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.Physical requirements:Must have the ability to lift at least 25 pounds.Must be able to stand in a confined space for hours at a time.Must be able to work outside during all seasons (summer heat, winter cold and rain)Must be able to work in a fast paced environment while maintaining a high energy level.#INDCON