Customer Service Rep. (CSR) - OAKLEY

Woodcreek Oaks Petroleum Inc; Oakley (CA); On-site; USD 19,000 - 26,000; Full time

Job summary

Woodcreek Oaks Petroleum Inc is seeking a customer-focused Sales Associate to greet customers, build loyalty, and upsell products at our convenience store. You will process payments, ensure cleanliness, and maintain merchandise while upholding safety standards.

The role requires strong communication, ability to handle cash, and a willingness to work varying shifts in a 7-day, 24-hour operation. Training provided, and safety procedures emphasized.

Qualifications

• Excellent customer service skills.
• Ability to upsell products and meet customer needs.
• Able to lift at least 25 pounds.
• Flexible availability for various shifts, including weekends.

Responsibilities

• Greet customers with a smile, eye contact, and hello.
• Build customer loyalty and provide the best service possible.
• Upsell and meet customers' needs; finalize transactions with a thank you.

Skills

Customer service

Cash handling

Upselling

Communication

Job description

Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You are expected to sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers. Maintains facility, prepares and merchandises products to ensure a high degree of customer satisfaction.As part of the application please complete the following behavioral assessment:https://assessment.predictiveindex.com/bo/CC07/SalesAssociate-LRL_Jul2026_205726ESSENTIAL FUNCTIONS:Greet customer with a smile, eye contact, and hello.Build customer loyaltyUp sell and meet customers needsEnd customer transaction with a "thank you, come again"Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit andInjury/Illness Prevention Manual.Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.Communicate effectively and positively both face to face and using the phone. Understand written and oral instructions.Prepares fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.Must adhere to company standards regarding sanitation, refrigeration and cooking;Responsible for all cash, merchandising and equipment at the facility during assigned shift.As necessary, instructs customers how to use self-serve equipment.Prepares required reports to account for all funds and products sold at the facility during assigned shift.Takes-inventory of items, counts ·money and balances reports in accordance with Company policy.Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.Stock all shelves, including walk-ins, with merchandise.Maintain time record each week to accurately indicate the hours personally worked.Maintains assigned "PRIDE" areas.Scope:CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).Working Conditions:Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.Physical requirements:Must have the ability to lift at least 25 pounds.Must be able to stand in a confined space for hours at a time.Must be able to work outside during all seasons (summer heat, winter cold and rain)Must be able to work in a fast paced environment while maintaining a high energy level.#INDCON