Customer Service Rep

Lincare-085e31c; City of Oneonta (NY); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits

Training and advancement

Medical, dental, vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare is seeking a detail-oriented customer service representative in New York who will handle inbound and outbound calls to assist patients and caregivers. You will educate customers on products and services, verify physician orders, and document interactions in the system to ensure accuracy and compliance.

Responsibilities include processing orders, updating contact information, and collaborating with teammates to resolve issues.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to read and analyze documents such as patient orders.
• Strong written and verbal communication.
• Basic math for dosage calculations and frequency.
• Follow oral and written instructions with accuracy.

Responsibilities

• Communicate with customers through inbound/outbound calls.
• Assess needs for additional products and services.
• Verify adherence to physician orders.
• Educate customers about products/services.
• Document calls in the records system.
• Enter customer orders into the system.
• Update demographic information in records.

Skills

Effective communication

Customer service

Training others

Data entry

Numerical accuracy

Education

High School Diploma / GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience.

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands.

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

Employer Privacy Policy

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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