Customer Service Rep (CRL)

Oldcastle BuildingEnvelope; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits with low cost

PTO & holidays

Annual raises & bonuses

Training provided

Job summary

Oldcastle BuildingEnvelope in Rock Hill, SC seeks a Customer Service Representative – Distribution Center to manage customer communications via phone, email, and chat while supporting distribution operations.

You will coordinate with operations, transportation, inventory, and support teams to ensure accurate orders, timely issue resolution, and a consistently high customer experience.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience managing phone and email customer interactions.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Experience with SAP or ERP systems.
• Manufacturing, distribution, logistics, or supply chain industry experience.
• Experience supporting multi-location operations.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and, when necessary, elevate complex issues to appropriate teams.

Skills

Communication skills

Phone & email management

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

ERP systems

Microsoft Office Suite

Job description

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Job Overview

The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and a quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and, when necessary, elevate complex issues to appropriate teams.

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience managing phone and email customer interactions.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast‑paced operational environment.
• Experience with SAP or ERP systems.
• Manufacturing, distribution, logistics, or supply chain industry experience.
• Experience supporting multi‑location operations.

What OBE Offers You

• Industry‑competitive benefits at the lowest cost to the employee.
• Work‑life balance, including PTO, holidays, and floating holidays.
• Compensation that rewards hard work, with a pay‑for‑performance culture and potential for annual raises and bonuses.
• Training to equip you with the knowledge and skills you need to succeed.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.