Customer Service Rep - 24/7 Utility Locator Center

PeopleShare by PROMAN; West Mifflin (Allegheny County); On-site; USD 24,797,000 - 34,440,000; Full time

Job summary

PeopleShare by PROMAN in West Mifflin, PA seeks a Customer Service Representative for a full-time in-office role in a 24/7 operation. You will manage high-volume inbound calls, gather project details, update data in systems, and assist callers with safe digging requirements.

Weekend/holiday availability is required and shifts rotate. Starting pay rate is $20.88/hr, with opportunities to learn mapping tools and improve customer service proficiency while contributing to community safety and

Qualifications

• Previous call center or high-volume customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional in challenging situations.
• Strong active listening and problem-solving abilities.
• Experience working with multiple computer systems simultaneously.
• Ability to multitask while maintaining accuracy.
• Reliable attendance and strong schedule flexibility.
• Typing speed of 40+ WPM.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Gather and verify detailed information regarding excavation projects.
• Accurately enter information into company software systems.
• Utilize electronic maps and mapping tools to identify work locations.
• Educate callers on safe digging requirements and procedures.
• Process updates, re-notifications, cancellations, and emergency requests.
• Handle difficult or frustrated callers professionally and effectively.
• Place outbound calls when necessary to relay emergency information.
• Maintain detailed records and documentation.
• Meet quality, productivity, attendance, and schedule adherence expectations.
• Assist users with online account navigation and ticket submissions when needed.

Skills

Call center

High-volume CS

Communication

Attention to detail

Calm under pressure

Active listening

Multitasking

Multiple systems

Typing 40+ WPM

Education

High School Diploma or GED

Job description

PeopleShare by PROMAN in West Mifflin, PA seeks a Customer Service Representative for a full-time in-office role in a 24/7 operation. You will manage high-volume inbound calls, gather project details, update data in systems, and assist callers with safe digging requirements.

Weekend/holiday availability is required and shifts rotate. Starting pay rate is $20.88/hr, with opportunities to learn mapping tools and improve customer service proficiency while contributing to community safety and