Seasonal Call Center Representative

Dr. Mylissa's Medical Boutique; Portland (OR); Hybrid; USD 2,548,560 - 2,617,440; Full time

Job summary

A utility notification center is seeking Full Time and Part Time Team Members for call handling. Ideal candidates should excel in a fast-paced environment, have strong computer skills, and effectively communicate. This role involves answering inbound calls to create utility-locate requests and ensure safe digging practices. Competitive pay starts at $18.50/hour during training, escalating to $19.00/hour post-training. Applicants should be available for 4-week training and a drug screening is required.

Qualifications

• Ability to read and interpret documents like policy/procedure manuals.
• Familiarity with navigating multiple computer programs.
• Capable of adhering to a set schedule consistently.

Responsibilities

• Answer inbound calls in a fast-paced environment.
• Capture accurate details for utility-locate requests.
• Follow procedures to ensure correct requests.

Skills

Customer service experience

Strong computer skills

Problem-solving skills

Effective communication

Job description

Have you heard “Call Before You Dig”?

If you’re safety-conscious, like helping people, and can stay calm + accurate in a fast-moving environment—this could be your fit. Diggers Hotline is Wisconsin’s One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You’ll answer inbound calls and create utility-locate requests for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities.

What you’ll do:

• Take inbound calls in a fast-paced contact center
• Ask clear questions and capture accurate details
• Use computer systems for data entry and program navigation
• Follow policies and procedures to produce a correct request—every time

We are looking for Full Time and Part Time, 1st and 2nd Shift Team Members

You’ll do well here if you can confidently say “yes” to these:

• I can read and interpret documents like policy/procedure manuals
• I can read a map and identify north, south, east, and west (this is vital)
• I show up on time and can consistently adhere to a set schedule
• I listen well, problem-solve, and communicate with confidence and tact
• I have strong computer skills (keyboarding + navigating multiple programs)
• This is a safety-sensitive role—I can pass a pre-employment drug screen

Preferred: customer service experience and/or call center background.

If you answered “YES” to all of the above…we want to talk to you.

Paid training:

$18.50/hour You must be available every day for the full 4-week classroom training. Training begins: February 2
Training schedule options (Mon–Fri): 8:00 AM – 2:30 PM or 3:00 PM – 9:30 PM (includes a 30-minute unpaid lunch)

After training:

$19.00/hour (Earned after successfully completing 4-week training class plus 4 weeks taking live calls)

General shift availability will be discussed during phone and in-person interviews.

Ask about the potential for permanent hire

Diggers Hotline is a drug‑free environment

No phone calls, please (qualified applicants will be contacted)

EOE