Customer Service Representative - 100% REMOTE

Arsenault; Los Angeles (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

A dynamic company is seeking a Customer Service Representative to work 100% remote. The ideal candidate will have 2+ years of customer service experience and excel in effective communication. Responsibilities include responding to inquiries, providing technical assistance, and identifying workflow inefficiencies. Strong interpersonal skills, adaptability, and technical savviness are crucial for this role. Join a company that values diversity and fosters a collaborative environment.

Qualifications

• 2+ years of customer service experience with effective communication skills.
• Technically savvy and quick to learn new systems and processes.
• Ability to work well with diverse backgrounds and adapt to challenges.

Responsibilities

• Respond to inbound inquiries via phone, email, and chat.
• Provide technical assistance to applicants for their applications.
• Identify inefficiencies in workflows and suggest solutions.

Skills

Customer service experience

Effective communication skills

Technical savviness

Interpersonal skills

Attention to detail

Job description

Customer Service Representative - 100% REMOTE

Job Description

A Customer Service Representative ideally would have startup experience who embraces versatilities and a fast-paced working environment. This person must be able to multitask, be adaptive to business needs, have very positive energy, be collaborative, and be customer-centric.

Responsibilities

• Respond to all inbound inquiries (phone, email, and chat) from applicants with effective communication and problem solving skills.
• Provide technical assistance to applicants allowing them to complete their applications.
• Navigate a computerized system for responding and/or troubleshooting to applicants questions.
• Must have excellent verbal and written communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
• Strong interpersonal skills, verbal and written communication skills, and most importantly the ability to empathise with applicants.
• Become and remain knowledgeable about all FORWARD application programs to provide excellent applicant support.
• Identify inefficiencies in workflows and suggest solutions.

Qualifications

• 2+ years of customer service experience, effective communication skills both orally and in writing.
• You are technically savvy and able to learn new systems and processes quickly.
• Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds.
• Demonstrated ability to work independently and to adapt quickly to new challenges.
• Ability to work with a high volume of activity (phone, email, and chat).
• High level of organization and attention to detail.
• Have U.S. work authorization.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.