Customer Service Rep 1

Oldcastlebuildingenvelope; Midland (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off & holidays

Bonuses possible

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Coordinator in Tennessee to own internal customer accounts and support production teams. You will communicate clearly with customers and production, process orders, and track status to meet deadlines.

This role requires teamwork, attention to detail, and problem-solving, with daily use of ERP systems EPICOR and EPICS, plus Excel, Word, and Outlook.

Qualifications

• Minimum two years' experience in customer service.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and work in fast-paced environments.

Responsibilities

• Develop meaningful relationships with customers and internal teams.
• Be the main point of contact and own customer communication.
• Receive and process orders in ERP; review for accuracy.
• Release orders to production and manage schedule changes.
• Provide timely order status updates to customers.
• Generate purchase orders for external materials as needed.
• Identify issues and coordinate with scheduling to prevent delays.
• Operate EPICS and EPICOR ERP systems.

Skills

Customer service

ERP systems

Communication

Tools

EPICS

EPICOR ERP

Microsoft Excel

Outlook

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere.

Start your journey with OBE and help us build the future.

This position reports directly to the Scheduling Manager and is responsible for managing and maintaining internal customer accounts. Candidates must have excellent communication and interpersonal skills to provide support to both the customers and production personnel. Successful execution requires clear and concise communication, both written and oral. Ability to prioritize tasks with attention to detail, and critical thinking while delivering the highest level of quality. The ideal candidate will be customer focused, a team player and love to talk with and take care of our customers.

What You'll Get To Do:

• Develop meaningful relationships with internal and external customers
• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• Receive and accurately process orders. Enter orders into our ERP system
• Review sales orders for accuracy. Release to production for a schedule review
• Maintain orders as needed. Processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Generate purchase orders for outside aluminum and paint requirements
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

What We’re Looking For:

• A commitment to safety-first
• A minimum of two years' experience in customer service.
• Strong organizational and planning abilities and excellent analytical and problem-solving skills
• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• Innate ability to apply listening skills and providing detailed responses regarding order completion
• Intellectual curiosity towards improving processes within the department
• Must be a team player who is willing to directly assist the team as needed
• Strong ability to build trusting relationships
• Integrity, professionalism, and customer-focused problem-solving skills
• Strong interpersonal, written, and verbal communication skills required
• A growth mindset with a drive to exceed expectations
• Proficiency with computers. Microsoft Excel, Word, and Outlook
• Other duties as assigned.

What OBEOffers You

• Benefits that benefit you – industry competitivebenefitsat the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.