Customer Service Rep(09180) - 360 S. Weber Rd.

SmartRecruiters, Inc.; Romeoville (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative to join our full-time team in Illinois. You will interact with customers by phone, online, and in person, while maintaining knowledge of the menu and ensuring a positive experience.

You will handle orders, resolve inquiries, assist with food preparation, and keep the front of the store clean. The role requires reliable, energetic individuals with strong communication skills.

Qualifications

• Customer service experience preferred.
• Ability to process orders via phone and in person.
• Accurate monetary change and basic arithmetic required.

Responsibilities

• Deal with customers by phone, electronically or face to face.
• Resolve customer inquiries and complaints.
• Prepare food products and keep the front of the store clean.
• Maintain a clean and welcoming store environment.

Skills

Verbal communication

Cash handling

POS system

Typing / keyboard

Tools

Touch screen computer system

Calculator

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

Customer Service Representative

Job Duties

• Deal directly with customers either by telephone, electronically or face to face.
• Have a memorized knowledge of our menu.
• Handle and resolve customer inquiries and complaints.
• Smile both over the phone and when face to face with all customers.
• Help in preparing of food products.
• Clean, sweep and help keep the front of the store clean.

Training

Orientation and training provided on the job.

Communication Skills

Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Must have a clear and upbeat speaking voice when communicating with customers.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Desired qualities

• Clean Cut & Personable
• Outgoing & Energetic
• Dependable, Reliable & Punctual
• Prompt & Responsible
• Quick Learner & Self Motivated

Starting pay rate is $15/hr