Customer Service Rep(06215) - 5698 S. Himalaya

Domino; Aurora (CO); On-site; USD 19,000 - 22,000; Full time

Job summary

Domino's Pizza is seeking a Customer Service Rep (06215) at 5698 S. Himalaya in Aurora, CO. This full-time role focuses on answering phones and assisting carryout customers with a polite, knowledgeable approach to our menu.

You will follow our WOW service steps to apologize, deliver what the customer wants, and add something extra, while upholding image standards and safety practices such as hand washing and proper order procedures.

Qualifications

• Answer phones or assist carryout customers in a polite, knowledgeable manner.
• Maintain image in line with Domino's standards.
• Follow customer WOW steps: apologize, give them what they want, give them something extra.
• Adhere to safety and hygiene procedures (hand washing, proper order handling).

Responsibilities

• Answer phones or assist carryout customers in a polite, knowledgeable manner.
• Confirm orders and details to ensure accuracy before processing.

Skills

Phone order handling

Polite customer service

Menu knowledge

Brand adherence

Job description

Customer Service Rep(06215) - 5698 S. Himalaya

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed