Customer Service Rep(04222) - 2616 A Airline Blvd.

Domino; Portsmouth (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Domino’s Pizza in Portsmouth, VA is hiring a Customer Service Representative for the store at 2616 A Airline Blvd. The role involves answering phones, assisting carryout customers, and ensuring accurate, courteous service in a fast-paced pizza store environment.

Ideal candidates will be polite, knowledgeable about the menu, and committed to following the company’s WOW service steps and image standards during every shift.

Qualifications

• Answering the phone and assisting carryout customers with menu knowledge.
• Maintain courteous and helpful service and expert menu knowledge.
• Adhere to Domino’s customer service steps and image standards.

Responsibilities

• Answer phones and assist carryout customers in a polite, courteous manner.
• Be knowledgeable about the menu and able to explain options to customers.
• Verify each order by repeating details and confirming name and address.

Skills

Phone support

Customer service

Menu knowledge

Job description

Customer Service Rep(04222) - 2616 A Airline Blvd.

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed