Customer Service Rep(04964) - 931 Main Street

Domino's; Boonton (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Domino's is looking for a Customer Service Rep at our Boonton, NJ location. This position involves taking orders, preparing products, and ensuring customer satisfaction. You will work in a dynamic environment with opportunities for advancement within the company.

Ideal candidates possess strong communication skills and the ability to work in a fast-paced setting. Training will be provided to help you succeed in your role.

Qualifications

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal and writing skills to take and process orders.

Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage.
• Prepare product and process telephone orders.

Skills

Communication skills

Ability to add, subtract, multiply, and divide

Customer service skills

Job description

Customer Service Rep(04964) - 931 Main Street

• Full-time
• Job Category Org: Store Customer Service Rep

ABOUT THE JOB

We are searching for qualified customer service reps with personality and people skills.

ADVANCEMENT

Growth opportunities within the company, from entry‑level to management and franchise ownership.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals.

SUMMARY STATEMENT

We take pride in our team members. At Domino’s Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

GENERAL JOB DUTIES

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

TRAINING

Orientation and training provided on the job.

COMMUNICATION SKILLS

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

ESSENTIAL FUNCTIONS/SKILLS

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

• Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures range from 36°F in cooler to 90°F and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500°F or higher.
• Sharp edges and moving mechanical parts.

SENSING

• Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.

PHYSICAL REQUIREMENTS

• Standing: Most tasks performed from a standing position. Height of work surfaces between 36" and 48".
• Walking: for short distances/durations.
• Sitting: occasional paperwork at desk.
• Lifting: bulk product deliveries up to 50 lbs., cases of ingredients up to 50 lbs. and dimensions up to 3' x 1.5'.
• Carrying: large cans (~3 lb) and occasional heavier items, such as 30‑lb pizza sauce.
• Pushing: moving trays on dollies with a force of up to ~7.5 lbs.
• Climbing: occasional stairs or ladder for maintenance tasks.
• Stooping/Bending: forward bending at pizza assembly station for ~30‑45 seconds at a time.
• Crouching/Squatting: occasional stocking and cleaning low areas.
• Reaching: up/down/forward, occasionally above 72" to change controls or place items on shelves.
• Hand Tasks: eye‑hand coordination, use of hands continuous, forceful pinching for assembly of pizza boxes.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Use of pencils, pens, computers, telephones, calculators, pizza cutter, peel, rolling cutter, and other kitchen equipment.