Customer Service Rep(04096) - 548 S. Main St

Domino's; Hungerford (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Domino's in Hungerford, Pennsylvania, is seeking a Customer Service Representative for full-time work. In this role, you will interact with customers, manage orders, and ensure a clean work environment.

The ideal candidate should be at least 16 years old, possess strong communication skills, and be able to perform mathematical calculations accurately. Join our team and experience opportunities for advancement within the company.

Qualifications

• You must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal, writing, and telephone skills to take and process orders.

Responsibilities

• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Receive and process telephone orders.
• Clean equipment and facility approximately daily.

Skills

Communication skills

Ability to add, subtract, multiply, and divide

Motor coordination

Job description

Customer Service Rep(04096) - 548 S. Main St

• Full-time
• Job Category Org: Store Customer Service Rep

ABOUT THE JOB

We are searching for qualified customer service reps with personality and people skills.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

SENSING

• Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile with linoleum in some food process areas.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions (up to 3' x 1.5').

Cases are usually lifted from floor and stacked onto shelves up to 84 high.

Carrying

Occasionally, pizza sauce weighing 42 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies.

Trays may also be pulled.

Climbing

Team members may navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Location