Customer Service Rep(04096) - 548 S. Main St

Domino's; Shrewsbury (York County); On-site; USD 25,000 - 35,000; Part time

Job summary

Domino's in Shrewsbury is seeking customer service representatives who will be responsible for providing excellent service and handling orders both over the phone and in person. Candidates must be at least 16 years of age and possess strong communication skills.

The role includes operating equipment, taking inventory, and ensuring cleanliness in work areas. Opportunities for advancement into managerial roles are available.

Qualifications

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Ability to make correct monetary change.

Responsibilities

• Operate all equipment.
• Receive and process telephone orders.
• Prepare products and stock ingredients.

Skills

Customer service skills

Communication skills

Ability to add, subtract, multiply, and divide

Job description

ABOUT THE JOB

We are searching for qualified customer service representatives with personality and people skills. This role requires you to provide excellent service to customers and handle orders both over the phone and in person.

ADVANCEMENT

Many of our team members began as delivery drivers and have progressed to franchise owners, store managers, and corporate positions. Opportunities for growth are available.

DIVERSITY

We recognize, appreciate, value, and utilize the unique talents and contributions of all individuals, aiming to create an environment where differences enable team members to reach their highest potential.

SUMMARY STATEMENT

At Domino's Pizza we take pride in our team members. Working together, we strive to be the best pizza delivery company in the world.

JOB REQUIREMENTS

• You must be 16 years of age or older.

GENERAL JOB DUTIES FOR ALL STORE TEAM MEMBERS

• Operate all equipment.
• Stock ingredients from the delivery area to storage, work area, and walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

TRAINING

Orientation and training are provided on the job.

COMMUNICATION SKILLS

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers, to process orders over the phone and in person.

ESSENTIAL FUNCTIONS/ SKILLS

• Ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Ability to make correct monetary change.
• Verbal, speaking, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers for rapid, accurate, precise movements.
• Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Varying and sometimes adverse weather conditions when removing trash and performing outside tasks.

In-store temperatures range from 36 degrees in the cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters, including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

SENSING

• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS

• Standing: Most tasks performed from a standing position.
• Walking: Walking surfaces include ceramic tile with linoleum.
• Sitting
• Stooping/Bending
• Crouching/Squatting
• Lifting: Bulk product deliveries twice a week or more unloaded by hand truck, cases weighing up to 50 pounds.
• Carrying: Occasionally pizza sauce weighing 42 pounds carried from storage to front of store.
• Pushing: Move trays on dollies, may also pull.
• Climbing: Navigate stairs or climb a ladder for maintenance tasks.
• Reaching: Reaching up, down and forward when obtaining ingredients, cleaning work surfaces or answering phones.
• Hand Tasks: Requires hand‑eye coordination, frequent use of forearms and wrists to shape dough, manipulate pizza peel, cutting tools, etc.
• Machines, Tools, Equipment, Work Aids: Use of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel, etc.