Customer Service Rep(02840) - 544 W Jefferson St

Domino's Pizza; Springfield (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Springfield, IL is seeking a friendly Customer Service Representative to be the face of the restaurant. You will handle phone orders, prepare menu items, and ensure a welcoming, efficient experience for every guest.

This role requires strong communication, cash handling skills, and the ability to multitask in a fast-paced setting. Join a team that values reliability, teamwork, and high standards for service and cleanliness.

Qualifications

• Excellent customer service and a friendly attitude.
• Strong verbal and written communication.
• Proficient in taking phone orders and handling inquiries.
• Basic math skills for cash transactions.
• Ability to multitask in a fast-paced environment.
• Ability to lift up to 25 lbs and stand for extended periods.
• Weekend and holiday availability.
• Team player with a positive attitude.
• Attention to order accuracy and food preparation.
• Basic computer skills for POS systems.

Responsibilities

• Answer incoming phone calls professionally and take orders.
• Prepare pizzas and menu items to standard.
• Process cash and card transactions efficiently.
• Provide exceptional customer service and resolve inquiries.
• Maintain a clean and organized work area.
• Collaborate with team to ensure smooth operations.
• Handle multiple tasks during busy periods.
• Assist with additional duties as assigned by management.

Skills

Customer service

Communication

Phone orders

Math for transactions

Multitasking

Lift 25 lbs

Weekend availability

Team player

Attention to accuracy

Basic computer skills

Tools

POS systems

Job description

Job Description

We're looking for a friendly and efficient Customer Service Representative to join our team at our Springfield location (544 W Jefferson St). As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while managing various aspects of our pizza restaurant operations.

• Answer incoming phone calls professionally and take customer orders accurately
• Prepare high-quality pizzas and other menu items according to company standards
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth restaurant operations
• Handle multiple tasks simultaneously during busy periods
• Assist with additional duties as assigned by management

Job Description

We're looking for a friendly and efficient Customer Service Representative to join our team at our Springfield location (544 W Jefferson St). As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while managing various aspects of our pizza restaurant operations.

• Answer incoming phone calls professionally and take customer orders accurately
• Prepare high-quality pizzas and other menu items according to company standards
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth restaurant operations
• Handle multiple tasks simultaneously during busy periods
• Assist with additional duties as assigned by management

Qualifications

• Excellent customer service skills with a friendly and positive attitude
• Strong communication abilities, both verbal and written
• Proficiency in taking phone orders and handling customer inquiries
• Basic math skills for processing transactions and handling cash
• Ability to multitask and work efficiently in a fast-paced environment
• Physical capability to lift up to 25 lbs and stand for extended periods
• Flexibility to work weekends, holidays, and various shifts as needed
• Team player with a willingness to assist colleagues and contribute to a positive work atmosphere
• Attention to detail in food preparation and order accuracy
• Basic computer skills for operating point-of-sale systems
• Ability to follow directions and adhere to company policies and procedures
• Strong time management and organizational skills
• Stress management abilities to maintain composure during busy periods
• Food handling experience is a plus, but not required (training will be provided)

Additional Information

All your information will be kept confidential according to EEO guidelines.