Customer Service Rep(02702) - 719 N HENDERSON ST

Domino's Pizza; Galesburg (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Full-time or part-time positions

Training provided

Job summary

MBR Management, a locally owned Domino's franchise, is hiring a Customer Service Representative in Galesburg, IL. You will be the first point of contact, handling orders, payments, and inquiries while maintaining a clean, friendly environment.

This role offers flexible scheduling with day, dinner, and closing shifts. Training provided; prior customer service experience is a plus. Join a team-focused store that values growth and reliable service.

Qualifications

• Excellent communication and friendly demeanor.
• Ability to work in a fast-paced environment.
• Weekend and varied shift availability.
• Basic computer skills and quick learner.
• Prior customer service experience is a plus.
• Physical ability to stand and lift up to 25 lbs.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Take accurate customer orders and input them into our system.
• Process cash transactions and handle payments securely.
• Provide exceptional customer service, addressing inquiries and resolving issues.
• Maintain a clean and organized work environment.
• Assist with various tasks to support smooth store operations.
• Lift and move items weighing up to 25 lbs. as needed.
• Collaborate with team members to ensure efficient service delivery.
• Adhere to company policies and procedures at all times.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Cash handling

Education

HS diploma or equivalent

Tools

POS system

Computer basics

Job description

We are MBR Management (a locally owned Franchise of Domino's) and we strive to treat all of our team like family. Our goal is to get to know each team member and help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Galesburg, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Answer incoming phone calls promptly and professionally
• Take accurate customer orders and input them into our system
• Process cash transactions and handle payments securely
• Provide exceptional customer service, addressing inquiries and resolving issues
• Maintain a clean and organized work environment
• Assist with various tasks to support smooth store operations
• Lift and move items weighing up to 25 lbs. as needed
• Collaborate with team members to ensure efficient service delivery
• Adhere to company policies and procedures at all times

Qualifications

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation and ability to work in a fast-paced environment
• Flexibility to work weekends, holidays, and various shifts as required
• Basic computer proficiency and ability to learn new systems quickly
• Proven multitasking skills and attention to detail
• Problem-solving abilities to address customer concerns effectively
• Ability to follow directions and work both independently and as part of a team
• Physical capability to stand for extended periods and lift up to 25 lbs.
• High school diploma or equivalent (preferred)
• Previous customer service experience is a plus, but not required – we provide training!

Additional Information

We arguably have the most flexible schedule options of any company in the area. Full time or Part time positions are available.

We are hiring for ALL shifts

• Day Shift - 10am - 5pm
• Dinner Shift - 4/5pm - 9/10pm
• Closing Shift - 5/6pm - 1am