Customer Service Rep (01448) 716 E. Broadway

Domino's Pizza; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Paid Training

Job summary

Domino's in Louisville is seeking a friendly Customer Service Representative (part-time) to provide exceptional support to customers across calls, emails, and chat. You will resolve inquiries, process orders and refunds, and maintain knowledge of products and policies.

The role emphasizes patience, empathy, and teamwork in a fast-paced environment, with a focus on accuracy and customer satisfaction. Flexible hours are available and training is provided.

Qualifications

• Excellent verbal and written communication abilities.
• Strong problem-solving skills and attention to detail.
• Active listening with empathy for customers.
• Patience and calmness in challenging situations.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude.
• Process orders, refunds, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate complex issues to appropriate team members or supervisors.
• Provide personalized solutions to meet individual customer needs.
• Contribute to a supportive team environment and assist colleagues when needed.

Skills

Communication skills

Problem solving

Active listening

Patience

Time management

Computer skills

Team player

Education

High school diploma or equivalent

Tools

CRM software

Job description

Customer Service Rep (01448) 716 E. Broadway

• Part-time
• Job Category Org: Store Customer Service Rep
• We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
• Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our customer service software
• Identify and elevate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Contribute to a supportive team environment and assist colleagues when needed

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills and customer service software
• High school diploma or equivalent
• Previous customer service experience preferred
• Customer service certifications are a plus
• Ability to work in a fast-paced, dynamic environment
• Team player with a positive attitude and willingness to learn

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)