Customer Service Rep

Hunter Super Techs - TurnPoint; Youngstown (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid training

401(k) with match

Bonuses

Job summary

Molly Maid is seeking a Customer Service Representative to support customers by phone, email, and text, and to schedule cleaning appointments while following a proven sales process to convert leads into customers.

You will enter data accurately, manage schedules, and assist daily office operations in a Monday–Friday, 8:00 AM–5:00 PM workday, with a positive, team-oriented environment and opportunities for growth.

Qualifications

• Proven experience in customer service, office, receptionist, call center, scheduling, administrative assistant, or sales support preferred.

Responsibilities

• Provide excellent customer service via phone, email, and text.
• Schedule estimates and cleaning appointments; follow the sales process to convert leads.
• Enter and maintain accurate customer information; support daily office operations.

Skills

Customer service

Phone skills

Communication

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Full-Time | Monday-Friday | No Nights, No Weekends, No HolidaysLooking for a stable office job where your skills are valued?Join Molly Maid and become part of a team that supports your success from day one. If you enjoy helping customers, talking on the phone, staying organized, and working in a positive environment, we'd love to meet you.Apply today! Qualified candidates may be scheduled for an interview immediately.Pay & Benefits$14.50-$15.50/hour base payPlus bonuses and incentivesWeekly payWeekly sales and conversion bonusesMonthly and quarterly attendance bonusesAbility to earn $600+ per weekSupplemental insurance available after 90 daysPaid time off after one year401(k) with 3% company matchPaid trainingOngoing professional developmentCareer advancement opportunitiesUniform providedWhy You'll Love This JobNo nightsNo weekendsNo major holidaysConsistent Monday-Friday schedulePaid trainingSupportive team environmentOpportunity to grow your careerWhat You'll DoAs a Customer Service Representative, you will help create an exceptional experience for our customers while supporting the growth of our business.Customer ServiceAnswer inbound calls from customers and prospectsHandle customer inquiries professionally and efficientlyResolve customer concerns and follow up to ensure satisfactionManage communications through phone, email, text, and other channelsScheduling & SalesSchedule estimates and cleaning appointmentsFollow our proven sales processConvert leads into customersHelp retain existing customers and build long-term relationshipsOffice SupportEnter and maintain accurate customer informationManage schedules and appointmentsSupport daily office operationsWork closely with team members to achieve goalsTeam CultureRepresent the Molly Maid brand professionallyContribute to a positive, team-oriented workplaceCelebrate team wins and customer successWhat We're Looking For:This position may be a great fit if you:Enjoy talking with customers and helping solve problemsAre comfortable working in a fast-paced office environmentHave strong communication skillsCan manage multiple tasks and prioritiesAre detail-oriented and organizedEnjoy working as part of a teamAre comfortable using computers and Microsoft OfficeHave a positive attitude and strong work ethicRequired QualificationsPrevious customer service, office, receptionist, call center, scheduling, administrative assistant, or sales support experience preferredStrong verbal and written communication skillsStrong data entry and computer skillsAvailable to work Monday-Friday, 8:00 AM-5:00 PMAuthorized to work in the United StatesAble to successfully complete a background checkReady for a Fresh Start?If you're looking for a career where you can grow, be appreciated, and use your skills every day, apply today and join the Molly Maid team.Keywords for Job Boards & Indeed SEOBilingual Customer Service Representative, CSR, Customer Support Specialist, Customer Care Representative, Call Center Representative, Scheduling Coordinator, Receptionist, Administrative Assistant, Office Assistant, Customer Service Agent, Client Services Representative, Inbound Call Representative, Sales Support Specialist, Appointment Setter, Customer Experience Representative, Office Administrator.Molly Maid is an Equal Opportunity Employer.“You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.”