Customer Service Rep

Talentify; West Plains (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Talentify in Missouri West Plains is seeking a customer service associate for a pharmacy-related role. You will communicate with customers by phone and in outbound calls to answer questions, resolve problems, determine ongoing needs, and support compliance with physician direction.

Responsibilities include documenting calls, entering orders, updating demographic information, and assisting in training staff. Lifting up to 50 pounds may be required as part of the role.

Qualifications

• Read and analyze patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Assist in training employees
• Calculate figures for frequency and doses dispensed
• Follow oral and written instructions with comprehension

Responsibilities

• Communicate with customers to answer questions and resolve problems
• Assess customer needs for products/services
• Assess compliance with physician orders
• Educate customers about products/services
• Document calls in computerized records
• Enter customer orders in computerized system
• Verify and update demographic information

Skills

Document analysis

Pharmacy terminology

Communication skills

Employee training

Dose calculation

Instruction comprehension

Education

High School Diploma / GED

1-3 months relevant experience

Tools

Computer entry

Record keeping system

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.