Customer Service Rep

Talentify; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Training & Advancement

Paid Time Off

Job summary

Talentify in Fort Lauderdale, FL is seeking a customer service role to support pharmaceutical-related inquiries. You will communicate with customers by phone, assess needs for products/services, and educate on offerings while maintaining accurate records and processing orders.

Responsibilities include documenting calls, updating patient information, and ensuring compliance with physician orders. The role involves data entry and collaboration with team members in a fast-paced environment.

Qualifications

• Read and analyze patient orders
• Comprehend pharmacy terminology
• Effectively communicate with coworkers and patients
• Help with employee training
• Calculate figures for frequency and doses
• Apply instructions orally and in writing

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess need for additional products/services
• Assess compliance with physician orders
• Answer questions and educate customers about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dose calculation

Instruction following

Education

HS Diploma/GED

Computer entry

Licensing requirements

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.