Customer Service Rep

Talentify; Woodway (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Talentify in Texas is seeking a customer support associate to communicate with customers, answer questions, resolve issues, and support compliance with physician direction. You will document calls and enter orders in the computerized system.

The role requires understanding prescription terminology, accurate data entry, and clear communication with coworkers and patients. A high school diploma or GED is required, with training available; benefits include training and advancement opportunities.

Qualifications

• Read and analyze patient orders and documents.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Assist with employee training.
• Perform dose calculations for frequency and dispensed amounts.
• Follow oral and written instructions using common sense.

Responsibilities

• Communicate with customers via inbound/outbound calls.
• Assess needs for additional products/services.
• Verify adherence to physician orders.
• Provide product information and customer education.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Update demographic information in patient records.

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dose calculations

Follow instructions

Education

High school diploma

Data entry

Licensing requirements

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.