Customer Service Rep

Valence Surface Technologies, LLC; West Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long term Disability

Employee Assistance Program

401(K) Match

Holiday Pay

Job summary

Valence Surface Technologies, LLC seeks a Customer Order Coordinator in West Springfield, MA to manage order flow and keep customers updated on delivery statuses. This on-site, full-time role requires coordinating with production and handling order documentation.

Responsibilities include reviewing MRP, verifying PO against work orders, and preparing orders for ship-out while maintaining clear communication with customers. Equal opportunity employer.

Qualifications

• High School or better.

Responsibilities

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Education

High School or better

Job description

West Springfield, Town of, MA 01089, USA

• On-site
• Full-Time
• Requisition #: CUSTO005798

Description

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Compensation: $21.00-$23.00

Company Benefits:

Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Persons”.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.