Customer Service Rep

Valence Surface Technologies, LLC; Grove (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Valence Surface Technologies, LLC in Oklahoma is seeking a Customer Service Representative to coordinate with customers and internal teams to ensure accurate order processing and timely information flow.

You will review orders, update customers within a 4-hour window, and collaborate with production to meet delivery dates. A High School diploma or better and at least 1 year of customer service experience are preferred.

Qualifications

• 1 year of customer service experience preferred.
• High School diploma or better required.

Responsibilities

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Skills

Customer service

Education

High School or better

Job description

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Job requirement

1 yr customer service experience preferred

Qualifications

High School or better.

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.