Customer Service Rep

Domino's Franchise; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Franchise in West Palm Beach is seeking a team member to take orders, assist in pizza preparation, and deliver friendly service to customers. You will handle phone orders, confirm details, and keep the dining and carry-out areas neat and welcoming.

This role emphasizes fast, accurate order taking, suggestive selling, cash handling, and teamwork in a fast-paced indoor environment. Training is provided; opportunities to learn pizza assembly and store operations.

Responsibilities

• Take customers' orders in a positive manner and answer questions
• Use suggestive selling techniques with every call
• Answer the phone on the first ring and complete orders accurately and timely
• Keep phone and customer areas clean at all times and communicate order estimates
• Assist in pizza making when needed and ensure makeline and soda coolers are stocked
• Take payments for carry-out when requested by the manager
• Maintain image standards and assist in store cleanliness and maintenance

Job description

Company Description

COME JOIN OUR FAMILY! 561-318-5023

MANAGER: Kendrick

Job Description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANING
EQUIPMENT AND SUPPLIES, BOXES AND PHONES.
WORK ENVIRONMENT: INDOORS - HEAT FROM COOKING

PHYSICAL REQUIREMENTS

Lifting: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT: FLOOR TO COUNTER

Carrying: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Sitting: Occasional
Seat: if on break

Standing: Constant
Surface: Tile

Walking: Frequent
Surface: Tile
DISTANCE: WITHIN STORE

Reaching: Occasional
Level: Floor to 6 or 7 feet

Twisting: Occasional May twist at waist or turn entire body

Bending: Occasional May bend at waist or turn entire body

Squatting: Occasional May squat or bend to reach floor

Climbing: None

Pushing / pulling: Occasional Mop bucket and dough trays on dollies

Foot controls: None

Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.