Customer Service Rep

Domino; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino in West Palm Beach, FL is hiring a Store Customer Service Rep. You will greet customers, take orders, handle carry-out, and assist in pizza preparation. Maintain a clean customer area, provide timely order updates, and ensure the accuracy of each order.

Responsibilities include handling payments if requested, supporting makeline operations, and stocking soda coolers. This role emphasizes friendly service and maintaining Domino image.

Qualifications

• Greet customers and take orders with a positive attitude.
• Use suggestive selling techniques to increase order value.
• Maintain accuracy and timely delivery information for orders.

Responsibilities

• Take orders from customers over the phone or in person, ensuring accuracy.
• Assist with carry-out orders and cashier duties as needed.
• Support pizza production and keep makeline and soda coolers stocked.

Skills

Customer service

Cash handling

Communication

Tools

POS system

Job description

• Job Category Org: Store Customer Service Rep

Job Description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

PHYSICAL REQUIREMENTS

Lifting: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT: FLOOR TO COUNTER

Carrying: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Standing: Constant
Surface: Tile

Walking: Frequent
Surface: Tile
DISTANCE: WITHIN STORE

Reaching: Occasional
Level: Floor to 6 or 7 feet

Twisting: Occasional May twist at waist or turn entire body

Bending: Occasional May bend at waist or turn entire body

Squatting: Occasional May squat or bend to reach floor

Climbing: None

Pushing / pulling: Occasional Mop bucket and dough trays on dollies

Foot controls: None

Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.