Customer Service Rep

Domino's Franchise; Town of Florida (NY); On-site; USD 19,000 - 22,000; Full time

Job summary

Domino's Franchise in Town of Florida, NY is seeking a friendly crew member to take customer orders, answer questions, and use suggestive selling techniques. You’ll answer phones on the first ring, ensure orders are accurate and ready on time, and keep the dining and counter area clean and welcoming.

As needed, you’ll assist in pizza preparation, restock makeline and soda coolers, handle carry-out payments, and support the delivery team.

Qualifications

• Customer service experience preferred.
• Ability to handle phone orders efficiently.
• Friendly and positive communication with customers.

Responsibilities

• Take customer orders in a positive manner and answer questions.
• Answer the phone promptly and avoid putting customers on hold.
• Ensure orders are neat, accurate, and ready on time.
• Keep the phone and customer area clean at all times.
• Assist in making pizzas and stock makeline and soda coolers.
• Handle carry-out payments as directed by management.
• Maintain image standards and support store cleanliness.

Skills

Customer service

Phone etiquette

Suggestive selling

Cash handling

Job description

Company Description

We treat our employees as family!

Job Description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANING
EQUIPMENT AND SUPPLIES, BOXES AND PHONES.
WORK ENVIRONMENT: INDOORS - HEAT FROM COOKING

PHYSICAL REQUIREMENTS

Lifting: Occasional

Weight: Most under 5 lbs. Occasionally up to 35 lbs.

HEIGHT: FLOOR TO COUNTER

Carrying: Occasional

Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Sitting: Occasional

Seat: if on break

Standing: Constant

Surface: Tile

Walking: Frequent

Surface: Tile

DISTANCE: WITHIN STORE

Reaching: Occasional

Level: Floor to 6 or 7 feet

Twisting: Occasional May twist at waist or turn entire body

Bending: Occasional May bend at waist or turn entire body

Squatting: Occasional May squat or bend to reach floor

Climbing: None

Pushing / pulling: Occasional Mop bucket and dough trays on dollies

Foot controls: None

Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.