Customer Service Rep

Culligan Ultrapure; Waterloo (IA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Paid holidays and PTO

401k matching

Education assistance

Referral bonuses

Job summary

Culligan Ultrapure is hiring to support day-to-day customer service operations in Waterloo, IA. You will assist customers, answer calls, schedule service appointments, and route deliveries for bottled water and salt while maintaining data in NetSuite.

The role emphasizes excellent customer service, basic Excel, and foundational accounting knowledge. A high-energy, customer-focused approach is essential with strong reliability and team collaboration.

Qualifications

• Associate degree preferred with hands-on customer service experience.
• Route scheduling experience preferred.
• Excellent customer service skills
• Basic Microsoft Excel experience
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Responsibilities

• Provide day-to-day customer service operations.
• Answer incoming calls and assist customers.
• Schedule service appointments and route deliveries for bottled water and salt.
• Maintain and enter data in NetSuite.
• Support basic collections and bookkeeping tasks.

Skills

Customer service

Data entry

MS Excel basics

Routing scheduling

Phone support

Education

Associate degree preferred

Tools

NetSuite

Job description

Join Our Team at Culligan Ultrapure – Make a Splash in Your Career!

About Us

Culligan Ultrapure is part of the trusted Culligan Water family, serving communities across Minnesota, Indiana, Arizona, Missouri, Iowa, Michigan, and Texas since 1962. We are a proud leader in water purification and softening, providing solutions for residential, commercial, and industrial customers. With 40 locations and decades of expertise, we’re passionate about making a positive impact through better water!

Position Description

Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.

Job Qualifications

• Associate degree preferred with hands-on customer service experience.
• Route scheduling experience preferred.
• Excellent customer service skills
• Basic Microsoft Excel experience
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Why You’ll Love Working With Us

• Competitive pay that rewards your hard work
• Comprehensive benefits: Health, dental, and vision coverage
• Paid holidays and PTO to help you recharge
• 401k matching to secure your future
• Employee referral program and customer referral bonuses – because great people know great people
• Education assistance to help you grow your skills

To learn more about this great opportunity go to www.culliganiswater.com