Customer Service Rep

Lincare Holdings; Elk Mountain (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Elk Mountain, NC, is seeking a dedicated customer service representative. This role involves communicating with customers to resolve inquiries, assess needs for products, and provide necessary education.

Candidates should have a High School Diploma or GED, with strong communication and computer skills. The position offers various employee benefits, including comprehensive health coverage and ongoing training opportunities.

Qualifications

• Excellent communication skills for resolving customer inquiries.
• Proficiency in computer entry and documentation.
• Ability to understand pharmacy prescription terminology.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Document calls in computerized record-keeping system.

Skills

Communication skills

Customer service

Problem-solving

Computer skills

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.