CUSTOMER SERVICE REP

Hamilton Community Health Network; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Hamilton Community Health Network is seeking a front desk professional to greet patients, schedule visits, verify insurance, and process payments. You will ensure accurate patient data entry in the EMR system and maintain a smooth waiting area, supporting patient satisfaction and adherence to policies.

Responsibilities include notifying patients of appointments, handling calls, and coordinating with staff to resolve issues.

Qualifications

• High school diploma or GED; some college preferred.
• Two years clerical experience or one year of experience in health care setting preferred.
• Must type 40 words per minute, computer and data entry experience required.

Responsibilities

• Schedules patients for walk-in and follow-up appointments; answers the telephone and takes messages.
• Contacts patients by telephone to notify them of appointments and cancels/reschedules as needed.
• Accurately entering patient demographics, insurance and payer codes into Centricity.
• Verifies insurance coverage and documents information in Centricity.
• Maintains waiting room organization and patient flow.
• Collects old balances and co-payments for services and follows payment processes.
• Imports EMR charges and approves tickets for patient pay, sliding fee and homeless.

Skills

Typing 40 wpm

Customer service

Data entry

Education

High school diploma or GED

Tools

Centricity

Job description

This position is responsible for providing front desk coverage for patient satisfaction by greeting patients, scheduling appointments, verifying insurance and referral information, collecting and posting payments, and discharging patients. Understands that employment is contingent upon adherence to HCHN policies and procedures, the mission of the organization, JCAHO policies and procedures, OSHA standards, and other safety and health related codes and laws

General Responsibilities

• Schedules patients for walk in and follow up appointments. Answers the telephone and takes messages for staff.
• Contacts patients by telephone to notify them of their scheduled appointments and cancels and reschedules patients appointments as necessary.
• Accurately entering patient demographics, insurance and payer codes into Centricity.
• Verifies insurance coverage and accurately documents information in Centricity
• Ensures overall waiting room organization which includes patient movement.
• Collects old balances and co- payment for services and follows payment processes.
• Import EMR charges and approves tickets for patient pay, sliding fee and homeless.

Qualifications

Education and/or Experience

High school diploma or G.E.D. completion. Some college preferred. Two years clerical experience or one year of experience in health care setting preferred. Must have knowledge of managed care process. Must be able to type 40 words per minute, computer and data entry experience required. Must be highly skilled at using computer system.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain confidentiality in all matters.
• Ability to meet all attendance and punctuality requirements to ensure proper coverage and quality service.
• Ability to resolve interpersonal and professional conflicts appropriately.