Customer Service Rep

acehandymanservicescareers; Savannah (GA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible scheduling

Competitive pay

Job summary

acehandymanservicescareers is seeking an Office Manager in Savannah, Georgia to handle customer sales and organize project schedules for craftsmen. This role requires excellent organizational skills and effective communication to support both customers and the team.

The ideal candidate will have 3-5 years of administrative experience and should be adaptable to technology with a customer service focus. Benefits include competitive pay, health insurance, and flexible scheduling.

Qualifications

• 3-5 years of administrative assistant/scheduling experience.
• Strong verbal and written communication skills.
• Excellent office management skills.
• Customer-facing experience is a plus.

Responsibilities

• Respond to job leads in a timely manner.
• Coordinating the schedule and material ordering.
• Utilizing dispatching & schedule management software.
• Assist in solving operational logistics.

Skills

Organizational skills

Communication skills

Customer service skills

Multitasking skills

Education

High school diploma or GED

Tools

QuickBooks Online

ServiceTitan

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Competitive pay $16 per hour
• Vacation
• Company credit card
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews

Job Responsibilities

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Performing paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for professionals who are highly organized and detail‑oriented, with a strong administrative background and multi‑tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution‑focused attitude and be quick on your feet.

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten‑key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• QuickBooks Online or other accounting knowledge, a plus
• Customer‑facing experience, a plus
• ServiceTitan experience is a major plus