Customer Service Rep

Dignity Health; Phoenix (AZ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated professional to join their Outpatient Rehab Department. This role offers a dynamic environment where you will support essential rehab services and assist in managing patient interactions. With a commitment to excellence, the organization provides comprehensive rehabilitation programs, ensuring high-quality care for patients of all ages. This is a fantastic opportunity to grow your career in a supportive and recognized healthcare setting, contributing to the well-being of the community.

Qualifications

• 3+ years of related experience in a healthcare setting.
• Understanding of regulatory, coding, and billing processes.

Responsibilities

• Support multiple rehab services and manage patient requests.
• Answer phones and coordinate between patients, physicians, and staff.

Skills

Patient Management

Communication Skills

Regulatory Knowledge

Education

High School Diploma/GED

Business Classes

Job description

Responsibilities

The OUTPATIENT REHAB DEPARTMENT at Dignity Health St. Joseph’s Hospital and Medical Center offers a dynamic environment for a challenging and rewarding career. Committed to patient satisfaction, this role involves supporting multiple rehab services across the system. The point person for answering rehabilitation services phones and managing patient, physician, and staff requests is essential.

The department provides services including Occupational Therapy, Physical Therapy, Rehab Nursing education, clinical Social Work, and Speech-Language Pathology to patients of all ages. Key programs include:

• Orthopedics and Musculoskeletal Treatment
• Manual Therapy
• Work and Sports Injury Treatment
• Lymphedema Management
• Neurological Rehabilitation (TBI, CVA, SCI, MS, Brain Tumors, etc.)
• Pediatric Rehabilitation
• Vestibular Rehabilitation
• Facial Muscle Retraining and Treatment

Qualifications

Minimum: Three years of related experience. High School Diploma/GED required.

Preferred: Experience with regulatory, coding, billing, and accounting related to the position; college-level business classes are also preferred.

Overview

Located in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital founded in 1895 by the Sisters of Mercy. It is a nationally recognized center for quality quaternary care, medical education, and research, including the Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center, Ivy Brain Tumor Center, and Level I Trauma Center.

St. Joseph's is ranked among the top hospitals in the U.S. for neurology and neurosurgery by U.S. News & World Report. The hospital also hosts the Creighton University School of Medicine and has a strategic alliance with Phoenix Children's Hospital.

We are recognized as an outstanding employer in Arizona. Join us and grow your career in a supportive environment. Follow us on Facebook and Twitter. For community health, we maintain a tobacco-free campus.