Customer Service Rep

Employmentsolutions Ny; Phoenix (AZ); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Employmentsolutions Ny is seeking an Order Processor / Customer Service Representative in Phoenix, AZ. This full-time position requires on-site work Monday-Thursday with Friday remote, running 7:00 AM to 4:00 PM.

You will process orders, update SAP/Salesforce records, and respond to customer emails to ensure timely delivery and service satisfaction. Qualified applicants have strong written communication, multitasking ability, and prior experience in customer service or order processing.

Qualifications

• Strong written communication and typing skills.
• Previous experience in customer service, order processing, call center, or technical support roles.
• Ability to manage multiple tasks in a time-sensitive, metrics-driven environment.
• Familiarity with change management concepts is a plus.
• High attention to detail and the ability to work independently and collaboratively.

Responsibilities

• Review and enter customer purchase orders into SAP using AI-assisted tools.
• Manage and maintain accurate customer records in SAP and Salesforce CRM.
• Respond to and prioritize a high volume of customer emails.
• Coordinate internally on behalf of customers for order updates, changes, tracking, and resolution of service-related issues.
• Ensure timely and accurate order fulfillment in collaboration with internal teams.

Skills

Strong written communication

Typing skills

Tools

SAP

Salesforce CRM

Outlook & Office

Job description

Order Processor / Customer Service Representative

Location: Phoenix, AZ (85024- Deer Valley)

Schedule: Full-Time | Monday-Thursday On-Site, Friday Work From Home | 7:00 AM - 4:00 PM

Pay Rate: $25+/hr, DOE

Employment Type: Temp-to-Hire

Key Responsibilities

• Review and enter customer purchase orders into SAP using AI-assisted tools
• Manage and maintain accurate customer records in SAP and Salesforce CRM
• Respond to and prioritize a high volume of customer emails
• Coordinate internally on behalf of customers for order updates, changes, tracking, and resolution of service-related issues
• Ensure timely and accurate order fulfillment in collaboration with internal teams

Tools & Systems

• SAP (preferred, not required - training available)
• Salesforce CRM Suite
• Microsoft Outlook and Office Suite

Qualifications

• Strong written communication and typing skills
• Previous experience in customer service, order processing, call center, or technical support roles
• Ability to manage multiple tasks in a time-sensitive, metrics-driven environment
• Familiarity with change management concepts is a plus
• High attention to detail and the ability to work independently and collaboratively