Patient Service Representative (PSR)

PATHS Inc; Danville (VA); On-site; USD 21,000 - 31,000; Full time

Job summary

PATHS Inc. seeks a friendly front desk associate for our Danville, VA clinic. You will greet patients, collect demographics and insurance data, and support registration in our patient-centered medical home.

Responsibilities include data entry into the EMR, scheduling visits, collecting payments, and coordinating with the billing office. A High School diploma and strong communication skills are required; prior EHR experience is a plus.

Qualifications

• High School Diploma or GED required.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.

Responsibilities

• Greet patients and assist with check-in/registration processes.
• Enter patient demographics, insurance and visit information into the EMR.
• Support scheduling and appointment flow to optimize patient care.
• Collect payments and explain charges; direct questions to billing as needed.
• Maintain HIPAA-compliant handling of patient information and records.
• Coordinate with care teams to ensure smooth patient experience and follow-ups.

Skills

Written communication

Verbal communication

Problem solving

Education

High School diploma/GED

Tools

eClinicalWorks

Job description

This position will also fill in at quick care or SBHC as needed. Pay range is $15.50 - $22.50/hr.

Posted On: Monday, 2nd November 2026

Category: Health Care

Department: Pediatrics

Shift: Week Days

Location: Danville
Medical
705 Main Street, Danville, Virginia 24541

Job Type:
40 Hours per Week

Education: High School

Duration: Permanent

Job Description:

This position greets and assists patients as they enter and leave the office, assuring that all desk and registration areas work smoothly and efficiently. This position maintains an efficient appointment and patient flow system and works as part of a care team that practices evidenced based medicine in a Patient Centered Medical Home model of care. Specifically, this position will be expected to:

• Collects and updates all patient demographics, eligibility, and insurance information. Enters all appropriate data into the electronic medical records system.
• Maintains patient Sliding Fee Scale status with up to date POI and update the patient registration annually.
• Enters medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system.
• Obtains record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling.
• Explains PATHS’ services, as well as patient policies and procedures.
• Educates patients on the use of the patient portal.
• Checks in patient and prepares electronic chart for visit.
• Collects payments for services current and past, explaining patient charges as requested.
• Explains charges to patient and directs any questions to the billing office as necessary.
• Handles cash daily, processes credit card payments, checks, and other forms of payment.
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually.
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments.
• Maintains phone calls incoming to the office daily.
• Creates telephone encounters for medication refills, clinical staff messages, and chart inquiries.
• Maintains accurate and up-to-date appointment system.
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Assists patients with scheduling appointments for Follow ups, Reschedules, Cancelled, and No Shows.
• Calls patients that eCW Messenger does not contact to remind of missed appointments, Proof of Income, Insurance coverage, and confirming appointments.
• Maintains fax in/out box and assigns appropriate documents to providers, clinical staff, referral coordinator, and navigators.
• Manages medication pick up at multiple sites.
• Assists patients on their departure and scheduling follow up appointments.
• Prepares daily reconciliation of daily charges and payments, prepares daily deposit for Site Manager to send to finance.
• Functions within the HIPAA laws to protect patient information protected.
• Other duties as required.

Preferred Skills:

Required:

• High School Diploma/GED
• Excellent written and verbal communication skills
• Excellent problem solving skills

Preferred:

• Medical office and terminology experience
• Experience working in a federally qualified health center (FQHC).
• Experience using eClinicalWorks electronic health record (EHR) system.