Account Representative

Road West Easton, PA; Newark (DE); On-site; USD 23,000 - 28,000; Full time

Job summary

PATHS, LLC seeks an Account Representative in Newark, DE to assist patients and families in securing health coverage, resolve billing issues, and advocate for financial resources. You will ensure compliant documentation and contribute to revenue recovery across multiple states, including travel to client sites.

The role requires HIPAA awareness, strong communication, and accurate data entry, with a schedule supporting our Newark office and occasional travel to Dover and other locations.

Qualifications

• High school diploma or GED required; EPIC/EMR knowledge preferred.
• Excellent verbal and written communication with diverse patients.
• Ability to maintain HIPAA confidentiality and meet deadlines.
• Proficient with Microsoft Office; able to document accurately.

Responsibilities

• Contact patients to complete Medicaid applications.
• Verify patient health insurance information.
• Coordinate with patients, families, employers, banks and state/federal offices for information as needed.
• Document information into required systems accurately.
• Perform duties such as faxing, filing, emailing, and making calls to facilitate applications.
• Provide coverage at hospital facilities, traveling to client locations as needed.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

HIPAA compliance

Organization

Analytical skills

Problem-solving

MS Office

EMR familiarity

Education

High school diploma or GED

EPIC/EMR system knowledge

Tools

EPIC EMR

Payer portals

Job description

Description

Job Title: Account Representative

Department: Eligibility

Reports To: Manager of Eligibility

Work Schedule: Training schedule is 8:30AM-5:00PM at our Newark, Delaware Office.

Work schedule is 8:00AM-4:30PM OR 8:30AM-5:00PM

Job Summary

The Account Representative supports PATHS' mission by assisting patients and families in securing appropriate health coverage, resolving billing issues, and advocating for financial resources. This role ensures accurate documentation, compliance with HIPAA and healthcare regulations, and contributes to timely revenue recovery for PATHS' provider clients across multiple states.

Company Information

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Essential Duties & Responsibilities

• Contacting patients to complete Medicaid applications


• Verifying patient health insurance information


• Working with patients and/or family members, employers, banks and federal/state offices for additional information as needed


• Accurately document information into various systems


• Performing duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications


• Provide coverage at hospital facility(ies) traveling to different client locations on an as needed basis


• Performs other related duties as assigned. *

Supervisory Responsibilities

This position has no supervisory responsibilities.

Requirements

Required Skills & Abilities

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills, including ability to interact with diverse patient populations and healthcare professionals.


• Ability to maintain confidentiality of protected health information (HIPAA compliance required).


• Strong organizational, analytical, and problem-solving skills.


• Ability to meet established productivity and accuracy standards.


• Proficient with Microsoft Office Suite (Outlook, Word, Excel); familiarity with EMR and payer portals preferred.


• Must have reliable transportation to travel between PATHS office in Newark, DE and our clients hospital in Dover, DE


• Ability to function well in a high-paced healthcare environment and adapt to multiple client sites.

Education & Experience

High school diploma or GED required
EPIC/EMR system knowledge preferred.

Physical & Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer.


• Frequent movement in hospital or office settings, including walking between patient rooms and departments.


• Occasional lifting of up to 15 pounds.


• Must have reliable transportation and valid driver's license for travel to client sites as required.


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).
Employment eligibility will be verified through I-9/E-Verify.
Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

Compensation: $17.00- $20.00/hour
Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

EEO & Compliance Statement

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.