Customer Service Rep

Western Express; Nashville (TN); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Western Express is seeking an energetic professional to manage national and local accounts, build strong customer relationships, and drive growth through proactive service and freight solicitation. The role emphasizes proficiency with AS400 and Hemispheres in handling transactions and data accurately.

The position supports a dynamic, customer-focused environment with opportunities for career advancement within a growing logistics company.

Qualifikationen

• Bachelor or equivalent education required for entry-level roles?
• Two years of customer service experience preferred.
• Proficiency with office procedures and data entry is expected.

Aufgaben

• Account management for national and local customers via email and phone.
• Provide service excellence and address issues proactively.
• Grow small and mid-size accounts by understanding needs and offering solutions.
• Solicit freight daily to drive business growth.
• Operate AS400 and Hemispheres to manage accounts and transactions.

Kenntnisse

Account management

Service excellence

Account growth

Freight solicitation

Technical proficiency

Ausbildung

High school diploma or equivalent

Tools

AS400

Hemispheres

Jobbeschreibung

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the‑art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities

• Account Management : Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication.
• Service Excellence : Strive for perfection in customer service delivery and proactively address any service issues that may arise.
• Account Growth : Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions.
• Freight Solicitation : Actively solicit freight on a daily basis to ensure continuous business growth.
• Technical Proficiency : Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions.

Requirements

• Education : High school diploma or equivalent qualification.
• Experience : Two years of experience in a customer service role is preferred.
• Training : Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems.

For potential candidates, this role offers the opportunity to work directly with customers, contribute to business growth, and utilize technical skills in a dynamic environment. The compensation package and benefits add to the attractiveness of the position, highlighting Western Express’ commitment to employee satisfaction and well‑being.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

__Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre‑employment drug test after receiving a conditional offer of employment.Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in‑person, in‑office attendance is an essential function of this position.