Customer Service Rep

Practical Packaging Solutions, Inc.; Glendale Heights, Northern (IL, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Practical Packaging Solutions, Inc. in Glendale Heights, IL is seeking a Customer Service Representative with strong customer skills to provide exceptional daily support. The role focuses on professionalism, responsiveness, and follow-through to keep customers highly satisfied.

Responsibilities include handling inquiries, processing orders, managing receivables and databases, and collaborating with the sales team to resolve issues efficiently.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year customer service experience, preferably office setting.
• Computer literacy including Word and Excel; QuickBooks a plus.

Responsibilities

• Serve as the key contact for customers and provide delivery/tracking information; resolve issues professionally.
• Process orders, forms, applications and requests.
• Handle accounts receivables and bill entry; maintain customer databases.
• Follow through on customer requests and escalate issues to management when needed.
• Collaborate with the sales team to answer questions and resolve concerns.
• Learn and understand products and services to provide excellent service.

Skills

Customer service

Communication

Attention to detail

Teamwork

Verbal communication

Independent work

Education

High school diploma or equivalent

Tools

Word

Excel

QuickBooks

Job description

We have an exciting opportunity for a Customer Service Rep with strong customer skills in our Glendale Heights location.

The Customer Service Rep is an integral position within our team. The purpose of this role is to provide exceptional service to our customers on a daily basis. Professionalism, responsiveness and follow through are key. The goal is to keep our customers highly satisfied. The primary responsibilities of this role include:

• Functioning as the key point of contact for our customers, answering questions, providing delivery and tracking information, and resolving issues/complaints in a professional, positive and responsive manner
• Processing orders, forms, applications and requests
• Handling the accounts receivables process and bill entry
• Maintaining the customer databases
• Diligently and professionally following through on all customer requests
• Resolving issues quickly by escalating as needed to management as necessary
• Engaging the sales team when needed to help answer and resolve customer questions and concerns
• Learning and understanding our products and services, including how they function and operate, in order to provide the best possible level of customer service to all our customers

Education and/or Experience:

• High school diploma or equivalent
• Minimum 1 year customer service experience, preferably within an office setting
• Computer literacy, including fluency in Word and Excel
• Experience with QuickBooks a plus

Job Skills and Requirements:

• Proven ability to provide superior customer service over the telephone and electronically
• Strong attention to detail, with the ability to maintain accuracy
• Solid track record of being highly productive in a fast-paced, dynamic environment
• Ability to build rapport, work effectively and collaborate in a team environment, and with all levels within the organization, as well as the ability to work independently
• Excellent written and verbal communication skills, including the ability to listen well
• Strong problem-solving and organizational skills, with the ability to plan, prioritize and follow-through
• Highly self-motivated, resourceful, analytical and detail-oriented
• Ability to manage up and seek assistance when appropriate