Customer Service Representative

RXO, Inc.; Garner (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Paid time off and company holidays

Job summary

RXO, Inc. in Garner, NC is seeking a Customer Support Associate to assist customers and handle complaints. The ideal candidate should be proficient in Microsoft Office and possess strong organizational skills.

This role includes monitoring delivery routes, processing orders, and ensuring customer satisfaction. RXO offers excellent benefits including medical, dental, 401(k) match, and paid time off.

Qualifications

• Experience preferably in a call center environment.
• Strong ability to resolve issues and thrive under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally.
• Monitor delivery routes and verify haul-away pods.
• Process changes or cancellations to delivery orders.

Skills

Experience with Microsoft Office

Customer service skills

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What Your Day‑to‑day Will Look Like

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul‑away pods and verify stamps
• Process changes or cancellations to delivery orders

At a Minimum, You’ll Need

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.

It’d Be Great If You Also Have

• High school diploma or equivalent
• 1‑year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Why Join Us

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

The Next Step

Ready to join our team? We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.