Customer Service Representative II

RXO, Inc.; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) with up to 5% company match

Company-paid disability and life insurance

Paid time off and volunteer days

Job summary

RXO, Inc. is seeking a Customer Service Representative II in Indianapolis, Indiana. The role involves assisting customers through phone and email, resolving complaints, and ensuring service delivery.

Successful candidates will have at least one year of customer service experience, particularly in a call center, along with strong problem-solving and multitasking skills. RXO offers comprehensive benefits, and values a collaborative and inclusive culture among its employees.

Qualifications

• 1 year of experience in a customer service role within a call center.
• Bilingual English/Spanish is advantageous.
• Experience with business-related applications is preferred.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally.
• Diagnose and resolve customer issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Multitasking

Customer service

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, & Outlook)

Job description

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Service Representative II at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What Your Day‑to‑day Will Look Like

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul‑away pods and verify stamps
• Process changes or cancellations to delivery orders

At a Minimum, You’ll Need

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)

It’d Be Great If You Also Have

• High school diploma or equivalent
• Experience with Microsoft Office and other business‑related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.