Customer Service Rep

Valence; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer Paid Basic Life

3% 401k employer match

Generous PTO

Holidays

Job summary

Valence in Everett, WA is seeking a full-time, early-morning Customer Service/Operations Associate to coordinate order flow and update customers on status within a 4-hour window. You will review MRP data, work with production on delivery dates, and handle order preparation and reporting.

The role requires a high school diploma or GED and ideally 2+ years in manufacturing settings. On-the-job training is provided.

Qualifications

• Accountability and reliability to own actions and outcomes.
• Excellent written and spoken communication for internal and external customers.
• Strong interpersonal skills to work with diverse teams and customers.
• Proactive, ethical and customer-focused with attention to detail.

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Review the MRP system to ensure the customer due dates are in line with required delivery dates.
• Provide continuous updates to customer on the status of their order within the allotted 4-hour time frame.
• Communicate with customers on any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production on obtaining ECD's for orders.
• Prepare order in ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.

Skills

Accountability

Active Listening

Assertiveness

Communication Oral

Communication Written

Conflict Resolution

Customer Oriented

Empathetic

Ethical

Friendly

Honesty/Integrity

Interpersonal

Organized

Time Management

Self Motivated

Relationship Building

Reliability

Persistence

Education

High School Graduate or GED

Job description

• On-the-job training, no experience required.

Job Overview

Reports to: Customer Service Representation Manager

Location: Everett, WA

Type: Full-Time

Schedule: Monday - Friday; 6am-2:30pm

Job Summary

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.


• Review the MRP system to ensure the customer due dates are in line with required delivery dates.


• Provide continuous updates to customer on the status of their order within the allotted 4-hour time frame.


• Communicate with customers on any additional blueprints, drawings, or other items needed for processing.


• Coordinate with production on obtaining ECD's for orders.


• Prepare order in ship out or other areas as needed.


• Develop daily reports on orders and communicate with production.


• Other duties as assigned.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.


• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Communication, Written - Ability to communicate in writing clearly and concisely.


• Conflict Resolution - Ability to deal with others in an antagonistic situation.


• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


• Empathetic - Ability to appreciate and be sensitive to the feelings of others.


• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.


• Friendly - Ability to exhibit a cheerful demeanor toward others.


• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.


• Interpersonal - Ability to get along well with a variety of personalities and individuals.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.


• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.


• Relationship Building - Ability to effectively build relationships with customers and co-workers.


• Reliability - The trait of being dependable and trustworthy.


• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Benefits

• Compensation range: $21.30 - $25.00 (DOE)


• We offer Medical, Dental, Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a 3% employer match.


• Generous Paid Time Off program.


• 8 Holidays and 1 Floater Holiday.


• On-the-job training, no experience required.


• Join a great company with opportunities for growth!

Requirements

• Education: High School Graduate or General Education Degree (GED) Required


• Experience: 2 plus years of experience in manufacturing preferred

Work Environment

Temperatures in the work environment can fluctuate with outside weather conditions. Due to the manufacturing environment, Personal Protection Equipment may be required including safety glasses, goggles, aprons, rubber boots, gloves, and a respirator (provided by Company).