Customer Service Rep

Northwind Pacific LLC; El Paso (TX); Presencial; USD 42.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Retirement plan

Performance-based bonuses

Descripción de la vacante

Northwind Pacific LLC in El Paso, TX is seeking a Customer Service Rep for full-time employment to assist customers with product information, process returns and exchanges, and address complaints. The role emphasizes accuracy in transactions and maintaining a welcoming environment for shoppers.

The position offers health insurance, paid time off, and a retirement plan, with potential performance-based bonuses.

Formación

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and friendly demeanor are essential.
• Basic computer skills and knowledge of retail operations are required.

Responsabilidades

• Greet customers and provide information to help them make informed purchases.
• Handle customer inquiries, complaints, and concerns with professionalism and empathy.
• Process sales and returns with accuracy and efficiency.

Conocimientos

Customer service

Communication

Problem solving

Retail operations

Data entry

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Northwind Pacific LLC, a retail company in El Paso, TX, seeks a Customer Service Rep for full-time employment. The role involves handling customer inquiries, resolving issues, and ensuring a positive shopping experience. Salary ranges from $42,000 to $56,536. Applications are due by November 23, 2026.

The Customer Service Rep will assist customers with product information, process returns and exchanges, and address complaints. You'll also update customer records and provide feedback to improve service quality. Daily tasks include handling phone calls, emails, and in-store inquiries.

You'll work in a team environment at our El Paso, TX location. The workplace is customer-focused, with opportunities to develop skills in retail and customer service. The city offers a vibrant community and cultural attractions.

The annual salary range for this position is between $42,000 and $56,536, with the exact amount determined by the candidate's level of experience. In addition to the base salary, employees are offered a comprehensive benefits package that includes health insurance, paid time off, and a retirement plan. Furthermore, there is the potential for performance-based bonuses, which can provide additional financial incentives for exceptional performance.

Requirements include a high school diploma or equivalent. Previous customer service experience is preferred. Strong communication skills and a friendly demeanor are essential. Basic computer skills and knowledge of retail operations are required.

Northwind Pacific is an equal opportunity employer and welcomes applications from all qualified individuals.

• Greet customers and provide them with the information and assistance they need to make informed purchasing decisions.
• Handle customer inquiries, complaints, and concerns with professionalism and empathy, working towards resolutions that leave customers satisfied.
• Process customer transactions, including sales and returns, accurately and efficiently.
• Maintain a clean and organized retail space, ensuring that our products are presented in an appealing and accessible manner.
• Collaborate with team members to achieve daily and monthly sales targets, contributing to the overall success of the store.
• High school diploma or equivalent, with a strong interest in customer service and retail.
• Previous experience in customer service, retail, or a similar role is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong problem-solving skills, with the ability to think on your feet and provide effective solutions to customer issues.
• Proficiency in basic computer skills, including data entry and customer relationship management software.