Retail Customer Service Pro | In-Store Support & Returns

Northwind Pacific LLC; El Paso (TX); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Performance-based bonuses

Job summary

Northwind Pacific LLC in El Paso, TX is seeking a Customer Service Rep for full-time employment to assist customers with product information, process returns and exchanges, and address complaints. The role emphasizes accuracy in transactions and maintaining a welcoming environment for shoppers.

The position offers health insurance, paid time off, and a retirement plan, with potential performance-based bonuses.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and friendly demeanor are essential.
• Basic computer skills and knowledge of retail operations are required.

Responsibilities

• Greet customers and provide information to help them make informed purchases.
• Handle customer inquiries, complaints, and concerns with professionalism and empathy.
• Process sales and returns with accuracy and efficiency.

Skills

Customer service

Communication

Problem solving

Retail operations

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Northwind Pacific LLC in El Paso, TX is seeking a Customer Service Rep for full-time employment to assist customers with product information, process returns and exchanges, and address complaints. The role emphasizes accuracy in transactions and maintaining a welcoming environment for shoppers.

The position offers health insurance, paid time off, and a retirement plan, with potential performance-based bonuses.