Customer Service Rep

Apax Staffing; Edina (MN); On-site; USD 28,929 - 31,684; Full time

Job summary

A staffing agency is seeking a Customer Service Representative for on-site work in Edina, Minnesota. The role involves providing timely responses to patient inquiries, resolving billing questions, and collaborating with departments to address concerns. Ideal candidates will have 3-5 years of customer service experience, effective communication skills, and knowledge of medical terminology. This position offers a pay rate of $21-$23 depending on experience and is contract-to-hire.

Qualifications

• 3-5 years of experience in customer service.
• Must have experience with a variety of PC applications.

Responsibilities

• Provide timely responses and resolutions to inquiries on account balances.
• Respond to initial patient-family requests and questions.
• Collaborate with other departments for research on patient billing history.

Skills

Customer service

Communication

Analytical skills

Problem solving

Organizational skills

Multi-tasking

Medical terminology

Education

High School Diploma or equivalent work experience

Job description

Job Title: Customer Service Representative

Location: On-site at CBC

FTE: 1.0 (or 40 HPW)

Rate: $21-$23 DOE

Contract to hire

The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.

Qualifications

• No license/certification/registration required

Education

• High School Diploma or equivalent work experience required

Experience

• 3-5 years of customer service experience
• Experience working with a wide variety of PC applications

Knowledge, Skills, Abilities

• Working knowledge of billing and follow-up processes
• Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
• Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
• Flexibility to perform other tasks as needed in an active work environment with changing work needs
• High-level problem solving, analytical, and investigational skills
• Ability to learn quickly and meet continuous timelines
• Exhibits behaviors consistent with principles of excellent service