Customer Service Rep

Lincare Holdings; Cedar City (UT); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Training opportunities

Comprehensive benefits

Job summary

Lincare Holdings in Utah is seeking a customer service associate to support patient care by answering questions, resolving issues, and assisting with ongoing product/service needs in compliance with physician direction.

You will handle inbound and outbound calls, document orders, verify demographics, enter orders into the system, and assist coworkers in a collaborative environment while contributing to training opportunities and process improvements.

Qualifications

• Reads and analyzes patient orders or documents.
• Understands pharmacy terminology and processes.
• Accurate data entry and record keeping required.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services and ensures physician directions are followed.
• Answers questions and educates customers about products/services.
• Documents calls and enters orders in computerized systems.
• Verifies and updates demographic information in records.
• Reads and analyzes orders and communicates with coworkers and patients.
• Assists with training of employees and handles routine calculations for dosages.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.